oskarcaz
New Head-Fier
- Joined
- Oct 20, 2008
- Posts
- 43
- Likes
- 10
So i've had my super fi 5s for a little over half a year now and they suddenly stopped working. I suspect its the cables so i email ultimate ears customer service for a new cable and i get an email telling me to call logitech. i call logitech and everything seems fine,they take all my info down and tell me it would be about 2 weeks for my cables to get here. then they call me a few minutes later asking for a receipt ? i bought these online on ebay. they were brand new and still had the 2 year warranty.
I told the guy at logitech that i had bought these online and didn't have a receipt, and also i closed my bank account during the summer after i payed for them. He told me they wouldnt send me a replacement wire until i faxed them a receipt. I dont know how i could do this since paypal and ebay both clear all the activity after a few months. What can i do!?
I thought ultimate ears was supposed to have great customer service ugh. Maybe its just logitech since they bought ultimate ears. I've always heard great customer service experiences before.
I told the guy at logitech that i had bought these online and didn't have a receipt, and also i closed my bank account during the summer after i payed for them. He told me they wouldnt send me a replacement wire until i faxed them a receipt. I dont know how i could do this since paypal and ebay both clear all the activity after a few months. What can i do!?
I thought ultimate ears was supposed to have great customer service ugh. Maybe its just logitech since they bought ultimate ears. I've always heard great customer service experiences before.