TRINITY - PHANTOM Series - New thread + WORLDS FIRST PUSH PULL HYBRID IEM!*

May 11, 2017 at 7:19 PM Post #16,457 of 24,683
Is it joke or you serious?
In case this is a serious question, it's a joke. If you' followed the thread the past few months, "one week" has become a meme here because people have repeatedly asked for when things would ship and the answer from Trinity Audio has been that "shipping next week" or some variation of it.
 
May 11, 2017 at 8:10 PM Post #16,461 of 24,683
I received all 3 orders of Masters, non-tracked shipping. It actually should've been only 2 as I had asked Jake to cancel one order back in March. After explaining the reason for cancellation I assumed it was done. Then I received a shipping notification. I emailed Jake about it, but got no response & then they showed up at my door. All 3 orders were placed 1/1, 1/28 & 2/28. They were received 4/24, 4/27 & 5/1. The first set had a slight imbalance, with the right earphone being slightly lower in volume, so I emailed Jake. I explained that I tested them on 3 different devices, but offered to test on other devices. To my surprise he took me up on this offer. So I tested them again on other players as well as did some AB-ing with other headphones and sure enough, there was an imbalance. Jake requested I send them back so they could perhaps try to repair them. No offer was made to cover my return cost to the UK. Postage came out to about $15 by First Class International. I was able to bill it to my company's postal meter so I didn't bother bringing it up with Jake.
 
May 11, 2017 at 9:16 PM Post #16,462 of 24,683
^^^^ no way to fix imbalanced earphones at that price range nor they have the manpower to do so. They should just replace it with a new pair as they are brand new and were faulty out of the box. They also should pay for postage.
I bet you also that if you were to test 10 Masters out of the box they won't all sound the same. Base sound is going to be the same but doing a/b comparison and they will vary.
 
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May 11, 2017 at 10:27 PM Post #16,464 of 24,683
First time poster, long time lurker here.

I would also like to share that I have placed an order for Vyrus 2 and I have received shipping email on 20th Apr. Today marks the 14th work day, but I have received nothing.

Have sent an email in yesterday but have yet to receive an update. Seeing that there are stocks for the Vyrus 2, this is slightly disappointing...
 
May 11, 2017 at 11:00 PM Post #16,466 of 24,683
^^^^ no way to fix imbalanced earphones at that price range nor they have the manpower to do so. They should just replace it with a new pair as they are brand new and were faulty out of the box. They also should pay for postage.
I bet you also that if you were to test 10 Masters out of the box they won't all sound the same. Base sound is going to be the same but doing a/b comparison and they will vary.

I was a little surprised they asked me to send them back. Most retailers would have just sent a replacement. But Trinity is a small operation. It's good to hear that after all the delays, most people seem to feel the Masters were worth the wait.
 
May 12, 2017 at 12:31 AM Post #16,467 of 24,683
First time poster, long time lurker here.

I would also like to share that I have placed an order for Vyrus 2 and I have received shipping email on 20th Apr. Today marks the 14th work day, but I have received nothing.

Have sent an email in yesterday but have yet to receive an update. Seeing that there are stocks for the Vyrus 2, this is slightly disappointing...

Yeah... Delays seem to be common game, sadly. Thank your lucky stars you didn't pull on the Master, PM6, Hunter and Icarus III like some of us. ;) haha
 
May 12, 2017 at 1:29 AM Post #16,468 of 24,683
Where are you located? My Hyperion took 18 working days to get to me in SE Asia. And had to check with local post office because untracked and useless postal service.
But I got them, eventually. :) So should be imminent, hopefully.

I'm from Singapore. Perhaps I should go check with my post office as well

Fingers crossed, really hope that I can receive them soon!
 
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May 12, 2017 at 4:50 AM Post #16,469 of 24,683
I'm from Singapore. Perhaps I should go check with my post office as well

Fingers crossed, really hope that I can receive them soon!

Am from Singapore too. Ordered the masters on 9 Feb, after ordering PM6 and Air. Still no news or even shipping confirmation. But from what other Singaporeans in this thread who have received them have said, there's no tracking info but they just show up.
 
May 12, 2017 at 5:07 AM Post #16,470 of 24,683
What a surprise, my Masters arrived. And they don't even sound all that bad. At least they have fixed the lower treble distortion of the Master 4.
 

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