[AmericanSpirit]

FWIW, and I know it annoys some buyers having to wait, I actually appreciate ThieAudio being so careful from a QA perspective in the production of the Twins. Better that than just trying to rush them out the door like the vast amount of other makers would do. At least a buyer now knows in advance of the long wait, and can make an informed decision. If you don't want to wait, understandable, but as a consumer, I appreciate the extra care taken in this case.

Makes sense, with exceptions that they are obligated to have transparency on the status though.

I placed an order, received an automated email saying "hey we will let you know when we ship", and left alone without any communications for almost a month on the status..
Hope they do engage and commit a bit more to public /customer relations.

By the way, I emailed them for a status update, I received feedback from Jessie Li of Linsoul saying "we aim to ship your order as soon as possible" (This is just a copy and paste template, well even a CHATBOT can do ) with no definitive timelines..

We need more commitment.

 

[HiFiHawaii808]

Makes sense, with exceptions that they are obligated to have transparency on the status though.

I placed an order, received an automated email saying "hey we will let you know when we ship", and left alone without any communications for almost a month on the status..
Hope they do engage and commit a bit more to public /customer relations.

I felt the same way. The good news is that there is a chat button on the Linsoul website, so I asked for status and at least they got back to me to let me know that they expected to ship in early March.

 

[AmericanSpirit]

Received response from Jessie Li of Linsoul: for orders placed early Feb, the queue is around 2months

Jessie Li (Linsoul Audio) Feb 28, 2021, 21:18 GMT+8 Hi, Unfortunately, due to the recent large number of orders and our small scale manufacturing team, and also our Chinese New Year Holiday in February, we regret to inform that the shipment of your order may be delayed until late March or April, depending on how quickly the previous orders can be met. We sincerely apologize for the inconvenience, but we believe that by continuing to maintain a small assembly team, we can ensure top-notch quality assurance. As THIEAUDIO's flagship models, each unit is hand-built by our master engineer and tested thoroughly to ensure your product is built to standards. We strive to become a leading world-class audio manufacturer, and we sincerely thank you for your kind understanding. Yours Sincerely, Linsoul Audio Best Regards, Linsoul Audio Customer Service Team

 

[BigOldNerd]

I was looking at picking up a pair of these CIEM Monarchs for my birthday so I'm a bit dissapointed, but my wallet is happy and hopefully once they catch up with orders they'll open up CIEM orders again.

 

[senorx12562]

Yeah. SA6 here I come.

 

[Dèng]

Hello everyone. Thank you for the feedback.
We have currently stopped taking in pre-orders for the Monarch and Clairvoyance so that we can focus on completing the current orders first.
We are monitoring the situation for 1-2 week(s) and we will see how it goes.
Should there be any changes, we will definitely update everyone again.
Thank you very much.

 

[Dèng]

Hello again, everyone.

We have started accepting pre-orders for our default THIEAUDIO Monarch UIEM again:
https://www.linsoul.com/collections/thieaudio/products/thieaudio-monarch?_pos=1&_sid=6539693fe&_ss=r
The building time is still about 30 working days, excluding holidays and weekends.

As for the Clairvoyance, we are still monitoring the situation.
Thank you very much for your support.

 

[Netforce]

Headphones.com just got in a few Monarchs for those looking to grab some from USA

 

[senorx12562]

Headphones.com just got in a few Monarchs for those looking to grab some from USA

Too bad. Got tired of waiting and bought something else.

 

[Dèng]

Greetings everyone.

Our THIEAUDIO Clairvoyance UIEM is back for pre-order.
The building time for both Monarch and Clairvoyance UIEMs is back to normal too (~2 weeks).
Thank you all for your patience and support.

https://www.linsoul.com/products/thieaudio-clairvoyance
https://www.linsoul.com/products/thieaudio-monarch

 

[makal_wolf]

Is there any chance for the CIEM option to come back for these?

 

[BKJarvis]

Really interested in custom Oracle MK2s. Thieaudio please bring back the custom IEM options for your higher end IEMs. Recently had to sell my monarch Mk2s due to fit issues. Love the sound signature but will need to look at other brands if CIEMS are no longer and option.