Uberding
100+ Head-Fier
I’ve sent mine in for repair (twice ) from Canada.I need to send my u12t's to have the faceplates re attached what do i need to send back.
I have never had to send anything back to another country before what is the best way to pack these.
Anyone ever sent from the UK before how was the experience
I have paid for the repairs just not sure what i need to do next
I’ve had the best experience with FedEx.
(FedEx took 2 days. The postal service took 3 weeks and the cost was similar)
What ever service you use make sure you get a tracking number and request signature on delivery.
You may want to pay for insurance but this will significantly increase the shipping cost.
(In my case, via FedEx and for U18S, it would have raised the shipping cost from CAN$40 to CAN$190 so I elected not too and spent the entire time before delivery worrying. In hindsight the peace of mind would have been worth the extra cost)
You need to fill out a customs form.
If you can go to a FedEx drop off location they’ll do this for you.
The customs form needs to clearly state they are being returned for repair. Otherwise USA customs may charge importation fees which 64 Audio will not pay and I assume this would result in the package being returned to you at your expense.
The address label should include your repair order number.
When 64 receive the package they’ll send you an e-mail confirmation with an estimated time frame for the repair.