[FLTWS]

...
Still the HD800 is the most impressive driver ever in terms of reliability. It's astonishing.

I agree, I still have my 800 and 800S models. They have stood the test of time and sound for me. But I like variety so I also have the RAAL and Phi. Had the Utopia but just a little too tight of a fit for my ears and I wanted better in sound staging.

 

[bfreedma]

i’m not defensive. It’s not my company. I’m just amazed at all of the Nervous Nellie posts about what if this and what if that, and why don’t they have a lifetime warranty, when very few in the industry have that.

If Abyss would simply answer a few questions, this discussion would largely end. I don’t think asking about the service/repair life for a high cost/low volume product is either unusual or unfair.

 

[paradoxper]

If Abyss would simply answer a few questions, this discussion would largely end. I don’t think asking about the service/repair life for a high cost/low volume product is either unusual or unfair.

It is a Saturday morning. Breathe.

 

[bfreedma]

It is a Saturday morning. Breathe.

ironic, coming from someone who referenced a certain power cable fiasco a few days ago

 

[paradoxper]

ironic, coming from someone who referenced a certain power cable fiasco a few days ago

I never insisted Joe respond to x claims about his superbullfish cables. Plus that discussion took place during business hours.

 

[JLoud]

And other than Audeze, I won’t purchase from them. Audeze is a bit different in that they start a new 3 year warranty on repaired/replaced drivers. Does Abyss also restart with a fresh 3 years, or is it a hard 3 years from date of purchase regardless of interim warranty work?

Have you had trouble getting older cars or major appliances repaired? I haven’t, so don’t think your example works well.

Car manufacturers only make replacement parts for a period of 10 years. Then the parts are aftermarket. At a certain point I don’t think it is reasonable to expect a small company to continue to make parts they no longer use. Of course I am going to use that as an excuse to buy a new model.

 

[bfreedma]

Car manufacturers only make replacement parts for a period of 10 years. Then the parts are aftermarket. At a certain point I don’t think it is reasonable to expect a small company to continue to make parts they no longer use. Of course I am going to use that as an excuse to buy a new model.

Agree with the description. Not asking for, nor would I expect a perpetual guarantee of part availability. Just looking to understand what JPS is committed to.

 

[Trance_Gott]

Stax also repairs 007 MK1s, but they just get the current MK2 drivers installed. So that's still possible after 24 years!
Focal gives 5 years warranty for the Utopia.

But maybe JPS is accommodating for this after 3 years. It would be very annoying to have to pay 3500 USD for new drivers after 3 years when they are broken without any fault of the customer by opening the housing or the like. Looking forward to a statement.

 

[Hoegaardener70]

nm

 

[vonBaron]

1y warranty is unacceptable in such expensive headphones.

 

[ahossam]

3 years? It is one year. The “extended warranty“ is only given to buyers who register. I did not know and missed it, as did others here.

Same here, missed it.

 

[jlbrach]

I have had very good experience dealing with abyss when I had an issue so perhaps lets let up on the attacks?....I thought this was supposed to be a forum to discuss the sound and music etc?

 

[FLTWS]

Twice here, no problems, took care of me with quick turnaround both times, same day in and out of their shop.

 

[ken6217]

I have had very good experience dealing with abyss when I had an issue so perhaps lets let up on the attacks?....I thought this was supposed to be a forum to discuss the sound and music etc?

Thats what I said yesterday.

 

[MatW]

I just saw this:

Update: @Malevolent just posted this in the closed back headphones thread:
https://www.head-fi.org/threads/the...parisons-reviews.939901/page-98#post-16126868