osiris1
500+ Head-Fier
- Joined
- Jun 4, 2012
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Another update. They just called me and now I know why Sony Singapore doesn’t seem to care much about their reputation, as it turns out the whole customer service as well as the repair center are not actually running by Sony themselves, it’s all outsourced. Knowing this, it seems that Sony is very well showing that service is something they have already given up.
Anyway, I asked about 1-1 exchange, they have the audacity to actually told me their exchange policy is 7 days after the date of purchase!!! It’s a product that has 2-3 months wait time from preorder date which would mean they are actually won’t be giving away any 1-1 exchange!! I told them mines is preorder, of course, it’s out of their bloody 1-1 exchange policy!! They told me they will try to expedite the post repair testing for me. And I asked for them to reset my warranty to start from the date of my collection, they said they need to check with Sony!!
Gosh!! One lemon with Sony left the worst sour taste in my mouth.
I actually own many totl DAP from the like of AK (SP2000), FiiO (M17), Hiby (R8), iBasso (300MAX) etc, I never have any issues with the set and the one I had issue once (besides this bloody 1ZM2) was with the AK SP2000, AK happily did brand new 1-1 exchange for me in a week even though it wasn’t a DOA case (it was 7 months into its life). So, I guess Sony focus isn’t much on their audio anymore since their camera and ps5 are their cash cow, so you get this crappy support for their totl DAP.
you know, you have a Consumer Protection Act, commonly known as the Lemon Law, in Singapore. I think you should read up on it.