Queen6
1000+ Head-Fier
This why I always enquire about the DOA and repair process. If the vendor is only willing to repair I simply walk away. Others will replace a DOA device ensuring customer satisfaction. In this case it's very disappointing for the member that it's Sony's official distributor Personally I'd reach out to Sony Global to express my concerns and ask for an appropriate solution i.e. a new device...I don't know the legal background for DOAs in Singapore. At least in many countries your contract/sales partner is allowed to make several repair attempts before handing out a replacement unit. And for sure, repairing is more likely the higher the product's price . That's one reason for me to buy online which often gives more legal rights to the customer.
But... do you know the S/N of your DOA unit? If so, check it with the new one. You may be surprised. Since, "repair" isn't always what you expect it to be .
This approach has always worked for me up to an including replacing a vehicle with a failed engine when the local distributor wanted to only effect a repair. The originator in Japan thought very differently and wanted the vehicle back ASAP to establish exactly why the engine failed (safety and all). Distributer initially said absolutely no, less than 24 hours of contacting Japan they were calling me to discuss delivery of a new replacement within 7 days. Most companies want to make a good product and value their reputation, distributers just want to sell volume...
FYI it's not my issue, just commenting on Sony Singapore's poor handling of the situation.
Q-6
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