Shure wants $145 to fix my E500 cables--Do it? Or move on?

[Swimsonny]

reshelling means a company will crack open you earphone. Grab the three different armatures inside. Then put them in a shell that is custom made for your ears. Is the best thing to do in you situation and roughly 145 USD. A huge win. However you will need to send in some ear impressions (no big deal).

 

[goodvibes]

I'd send to BTG for recabling or get a credit towards new. Reshelling will change the sound as the wax filter Shure uses will be gone and it has a sonic effect. The tips are gone and that changes things and the bore will change and it's also a sonic difference. the way they combine the bore will be different or not there. The woofers are vented and the cavity they vent to will almost definitely change. It's not like a resheller can't compensate but it's not as easy as some make it sound.

 

[Mimouille]

I reshelled my Shure SE530 with UM and added 3 drivers to get 6-driver customs. Costs 450$ and sound great. But you can reshell without adding drivers and you will get much better comfort for 169$ plus price of impressions.

 

[speecher]

As the thread starter i thought id just post that i went with sending in 145 plus tax and
getting a brand new SE535. Im happy with this decision so far. Sounds the same as my SE500
and the price was right.
Only concern is that getting the tips off is a nightmare. They come out of the box with the Factory installed black foam - i finally got it off, and put it right back back on. That's the one i'm using. If they  came off easily and safely (my last pair tube snapped off) id be more inclined to try out the different types.
But best to leave well enough alone.
 

 

[jay19]

Speecher, can i ask how you were able to get this done? I had cable problems with my SE530's and contacted Shure customer service and was told there was nothign they could do! No repairs, no replacement, no upgrade to SE535. Even if i paid!

 

[speecher]

First of all, i need to edit my last post. It wasnt 145 but $240 due to infation etc..
But to answer your question, i just called. Told them i wanted to repair a e500 and that was that...
Try calling the Shure service:
 
[size=xx-small][size=xx-small]SHURE Incorporated[/size][/size]
[size=xx-small][size=xx-small]5800 West Touhy Avenue Niles IL 60714-4608[/size][/size]
[size=xx-small][size=xx-small]Phone: 847-600-2000 Fax: 847-600-1212[/size][/size]
 
 
They told me that i had to send it back for repair, and once they saw it was oudated, they would recommened a replacement. The 530 is also outdated, so i would think they would do the same for you. It seems to be their policy.
Good Luck and let me know if you had success!

 

[YoungRizzo]

I want to say that the head of the repairs department is named John Bourne but its been so long since I called but he always helped me out when I needed repairs done on mine. I never had to pay out of pocket.