[Shanling]

I reported exactly the same issue a couple of weeks ago. The cable for iOS devices we got from ShenzhenAudio is the same that Shanling is offering from their official store on Aliexpress. https://www.aliexpress.com/item/1005002827432758.html?spm=2114.12057483.detail.3.54154b0dVNgSzm
The audio dropouts are not limited to Apple Music. It also happens with Soundcloud, youtube, spotify, mixcloud and any app that plays audio, as far as I can tell.

We do not have official international store. This is "official" store for Aliexpress, run by one of our Chinese dealers.

The app isn't pausing playback. It keeps playing, but the audio drops out (you can see the playback timer keeps counting up from the start of the track). We need to either power down the UP5 and back on again, or disconnect bluetooth and reconnect to get audio playback to work again.

Reported this to engineers to check on it.

 

[gavinfabl]

We do not have official international store. This is "official" store for Aliexpress, run by one of our Chinese dealers.



Reported this to engineers to check on it.

Looking forward to a firmware update to fix this.

 

[EIOIO]

Hi I want to report a similar issue with the cutting of music. When I use UP5 with the pc I don't have any problem but when I use with usb connected to the phone(samsung a52 5g ) sometimes the musing will cut and I cant pin down the reason nor how I can to get it to work again.Usually by running it some time on bluethoot or don't dont use it for like 5mins

 

[maricius]

I have both. Up5 sounds better, more detail, more clarity, cleaner sounding. Most likely due to using dual dac setting. Go Blu only has a single dac. The only advantage of the Blue is the X bass. Blue doesn't have manual gain switch, only auto gain. Blu has no option to turn off charging if plugged into phone for USB dac mode.

May I ask if this comparison was done both in balanced or both on single ended!

 

[gavinfabl]

May I ask if this comparison was done both in balanced or both on single ended!

I have both too. My preference for both balanced and unbalanced and high ohm headphones is the iFi go blu. I did a detailed review on this on YouTube as well.

 

[Leonne]

hi i own UP4 and i like it. now shanling got up5 should i just upgrade? or should i wait for next gen to aim for more significant upgrade in what i got?

 

[Paramekshu]

How much fuller does bass get on the Blue with Xbass compared to Up5? I am quite happy with the sound of my UP5, but I am also very curious about Go Blue because I love the implementation of X-bass (and also X-space) on the XDSD…it is so much fun to listen to…so I sm wondering how it compares?

Bass is considerably better on the Go Blue. To be honest the more I use it, it actually sounds better to me than the up5. I don't know if burn in is a real thing for dacs, but now the go Blues sounds wider, more open, more extension of the treble, and airy. Easily Rivals the up5 now

 

[CANiSLAYu]

Yeah, it's super annoying setting, it was reported to engineers and should be changed with firmware update.

Any update on this? My unit has 80% battery and it beeps constantly. I think it might have something to do with being connected to two devices at once.

 

[EIOIO]

Will be there a update that fixes this problem with the random usb dropout. I think that the problem is when there are many bluethoot devices around the unit tries a successfully connects to one of them and drops the usb.Is there a way to disable the bluethoot pairing or always to prioritize the usb

 

[Shanling]

Any update on this? My unit has 80% battery and it beeps constantly. I think it might have something to do with being connected to two devices at once.

This is strange, so you experience it only when you are connected to two devices at once? If just one, everything works fine?

Will be there a update that fixes this problem with the random usb dropout. I think that the problem is when there are many bluethoot devices around the unit tries a successfully connects to one of them and drops the usb.Is there a way to disable the bluethoot pairing or always to prioritize the usb

Currently there is no way how to set it to prioritize USB.

 

[johnjazz]

This is strange, so you experience it only when you are connected to two devices at once? If just one, everything works fine?



Currently there is no way how to set it to prioritize USB.

@Shanling Please do consider having a toggle to switch off the BT.

 

[CANiSLAYu]

This is strange, so you experience it only when you are connected to two devices at once? If just one, everything works fine?

When I’ve had lots of beeping I’m in my son’s room putting him to bed with one device (either iPhone or iPad) and the other device is in my office roughly 25 feet away.

The audio on the device with me is fine, but there’s regular beeping. Does the device beep when it’s out of range from a device? I’m thinking the device that’s in the office is too far away and that’s what’s causing the beeping.

 

[gavinfabl]

When I’ve had lots of beeping I’m in my son’s room putting him to bed with one device (either iPhone or iPad) and the other device is in my office roughly 25 feet away.

The audio on the device with me is fine, but there’s regular beeping. Does the device beep when it’s out of range from a device? I’m thinking the device that’s in the office is too far away and that’s what’s causing the beeping.

Have you tried manually disconnecting one of the connected devices to see if the Bluetooth now works ok. I might try this myself, but I am sure I did try this and it didn’t work. Until Shanling fix this , it makes the UP5 unpleasant to use.

 

[Shanling]

When I’ve had lots of beeping I’m in my son’s room putting him to bed with one device (either iPhone or iPad) and the other device is in my office roughly 25 feet away.

The audio on the device with me is fine, but there’s regular beeping. Does the device beep when it’s out of range from a device? I’m thinking the device that’s in the office is too far away and that’s what’s causing the beeping.

No, it shouldn't beep just because one device is too far away or disconnected.

 

[gavinfabl]

As I had thought. Disconnecting one device didn’t fix the issue.