[romekbono]

And same issue when I plug my smartphone to my UP5 with the cable
No MQA written

Thanks.

I tried with the USB cable and the TIDAL APP on my win10.

I tried with UAC1.0 and UAC2.0 mode, MQA is still not displaying.

Windows10 volume is 100%
I installed the Shanling driver and my Up5 is detected by win10.
The driver had been installed with UAC2.0 mode



I don't know what do to more to have MQA on my Up5.

@Shanling any idea !?

 

[Shanling]

Thanks.

I tried with the USB cable and the TIDAL APP on my win10.

I tried with UAC1.0 and UAC2.0 mode, MQA is still not displaying.

Windows10 volume is 100%
I installed the Shanling driver and my Up5 is detected by win10.
The driver had been installed with UAC2.0 mode



I don't know what do to more to have MQA on my Up5.

@Shanling any idea !?

In Tidal, please make sure you are using exactly this setting:
(Name of device might differ)

 

[YanaMJ]

Thanks.

I tried with the USB cable and the TIDAL APP on my win10.

I tried with UAC1.0 and UAC2.0 mode, MQA is still not displaying.

Windows10 volume is 100%
I installed the Shanling driver and my Up5 is detected by win10.
The driver had been installed with UAC2.0 mode



I don't know what do to more to have MQA on my Up5.

@Shanling any idea !?

Is your headphone plugged in ?

 

[Shanling]

Is your headphone plugged in ?

Yes, good point. I mentioned it on previous page already, you need to have headphones connected to get the UP5 showing MQA properly.

 

[YanaMJ]

Yes, good point. I mentioned it on previous page already, you need to have headphones connected to get the UP5 showing MQA properly.

Yes and I also experienced this when I received mine.

 

[romekbono]

Yesss With the configuration in Tidal it works with UAC2.0 mode and not UAC1.0 mode.

PS: with or without iem plugged.

Big Thanks

 

[cleg]

My video about UP5, in short — it's a very Shanling device, from design to sound, and I like this consistency

 

[littlenezt]

Perhaps while waiting for the fix you can just turn on the charging option which should keep your UP5 fully charged without the beeping warnings

nah,, then what's the point of buying a "bluetooth dac-amp" in the first place if i need to use it wired to my phone / pc?

 

[-su]

Hi @Shanling

My 2-month old UP5 suddenly has no sound output on the 4.4mm jack.
3.5mm works just fine.
Unfortunately, I dont have any 2.5mm cable to test with.

Wondering if there's any way to hard-reset or factory-reset the unit? Just to make sure this is not software issue.
I tried the L/H gain setting, Single or Dual DAC, toggled the car mode and UAC version, no luck.
I connect mostly through LDAC.

Thanks

 

[Shanling]

Hi @Shanling

My 2-month old UP5 suddenly has no sound output on the 4.4mm jack.
3.5mm works just fine.
Unfortunately, I dont have any 2.5mm cable to test with.

Wondering if there's any way to hard-reset or factory-reset the unit? Just to make sure this is not software issue.
I tried the L/H gain setting, Single or Dual DAC, toggled the car mode and UAC version, no luck.
I connect mostly through LDAC.

Thanks

No hard reset on the UP5. At most you can try to do manual update to the V1.6 firmware, that is sort of soft reset.

If you think it's hardware issue on the UP5(so connector/headphones works fine on other 4.4mm output), Please contact your seller for warranty repair/replacement.

 

[YanaMJ]

Hi @Shanling

My 2-month old UP5 suddenly has no sound output on the 4.4mm jack.
3.5mm works just fine.
Unfortunately, I dont have any 2.5mm cable to test with.

Wondering if there's any way to hard-reset or factory-reset the unit? Just to make sure this is not software issue.
I tried the L/H gain setting, Single or Dual DAC, toggled the car mode and UAC version, no luck.
I connect mostly through LDAC.

Thanks

I had the same problem with my 1st device. It was a hardware problem.

 

[johnjazz]

I had the same problem with my 1st device. It was a hardware problem.

Your current UP5 is a replacement unit?

 

[YanaMJ]

Your current UP5 is a replacement unit?

Yes it is

 

[-su]

No hard reset on the UP5. At most you can try to do manual update to the V1.6 firmware, that is sort of soft reset.

If you think it's hardware issue on the UP5(so connector/headphones works fine on other 4.4mm output), Please contact your seller for warranty repair/replacement.

Tested the firmware update, still the same issue.
I'll send it back to the reseller for them to sort it out with you guys.

Anyway, what is Shanling's policy for the replacement unit? Will it be a brand new unit or with the possibility of refurbished unit (QA passed)?

I had the same problem with my 1st device. It was a hardware problem.

Thanks, mate, hardware problem indeed.

 

[jackykeet45]

I just brought this UP5 and use for 3 days. Recently I have few call. All of them unable to hear what I speak and they feedback is voice extreme low. Can @Shanling your team feedback this issue. I tested on mate 40 Pro ldac, mi mix 2 aptx, poco f1 aptx.

The sound is great. But extremely disappointed.
1. Call in, I need disconnect and use my phone for the call. Extremely unconvinced.
2. Super hate the leather case. Very irretating, not on belt user. I very disappointed the passed msg saying shanling no planning to release another clip case. Extreme disappointment. Very sad. And fell cheated.