[Hanesu]

The leather case is tight on mine, a bit challenging to remove but I can do it just fine with my finger. Though, the clip... is rather loose. There is no way I could clip it to my belt and expect it to stay, a slight twist will undone the clip and... well, free fall. It doesn't happen to me yet since I don't trust it, but it has undone many times while I'm sitting, so obviously I won't walk around with it clipped.

haha...mine is the other way round! Fit is super super tight - almost impossible to remove without becoming violent. Belt clip works great though and everything stays where it should!

 

[littlenezt]

man, i wish mine super tight like yours

 

[Shanling]

Quick question.. firmware update via OTA got that .. I saw somewhere u need windows to update usb.. is there a utility for mac. Deciding between this or ifi go blu.. thanks

USB section can be updated only with Windows.
But it's something you will need to do just once.

hey, is it just my unit or the included leather case and up5 is super easy to slide in and out? i almost drop my UP5 from the leather case to concrete floor today , luckily the volume knob got stuck on the leather case so it doesnt actually drop to the floor

edit:

LOL i just read the previous page, while others having difficulties removing the leather case, mine seems to be super easy to slide in and out, inconsistency on the QC side i guess?
myself 100% prefer the leather case to be tight rather than loose like mine

i wonder what @Shanling going to say on this.. extra case for every up5 owner? lol

If your case is super loose, please contact your seller for a check on it. They can source replacement for you.

 

[littlenezt]

USB section can be updated only with Windows.
But it's something you will need to do just once.



If your case is super loose, please contact your seller for a check on it. They can source replacement for you.

any other option than contacting the seller? or should i PM you instead?

 

[Shanling]

any other option than contacting the seller? or should i PM you instead?

Our international distributors and their dealers are there to deal with such issues. We are unable to ship our replacements from China.

 

[saZi]

I got my UP5 on thursday. Sound is great, though just a minor upgrade from my BTR3K. I have the problem that I keep getting audio dropouts. I'm using it with an iPhone 11 pro max (Apple Music and Soundcloud) over bluetooth as the included iPhone cable didn't work for it (it worked on the BTR3K). The audio drops out when changing songs or fast forwarding in a track. It doesn't happen all the time, but it's often enough to make this an unpleasant experience. When it happens I need to power the unit off and on again. This has never been an issue with the BTR3K. Is anyone running into the same issue? Any tips?

 

[Hanesu]

I got my UP5 on thursday. Sound is great, though just a minor upgrade from my BTR3K. I have the problem that I keep getting audio dropouts. I'm using it with an iPhone 11 pro max (Apple Music and Soundcloud) over bluetooth as the included iPhone cable didn't work for it (it worked on the BTR3K). The audio drops out when changing songs or fast forwarding in a track. It doesn't happen all the time, but it's often enough to make this an unpleasant experience. When it happens I need to power the unit off and on again. This has never been an issue with the BTR3K. Is anyone running into the same issue? Any tips?

I am having exactly the same problem as you with my iPhone12 Pro. Once in a while, when switching a song, suddenly audio would not play anymore. The only thing that helps is either restarting the device or - which is a lot faster - clicking on the airplay button in Apple music and changing the device to phone, then switching back to the UP5.
For sure this is a firmware bug, most likely linked to iOS. Maybe Shanling can have a look?

 

[saZi]

clicking on the airplay button in Apple music and changing the device to phone, then switching back to the UP5.

Great tip! I'll try that next time it happens.
Thanks!

 

[littlenezt]

also want to chime in on the battery life, im currently running on 3.5mm dual dac mode, high gain, LDAC adaptive bitrate, streaming Apple Music lossless using Blessing 2 iem, phone volume max, UP5 at 17.
near 6hours usage starting to hear the battery low beeping notification

 

[YanaMJ]

also want to chime in on the battery life, im currently running on 3.5mm dual dac mode, high gain, LDAC, using Blessing 2 iem, phone volume max, UP5 at 17.
near 6hours usage starting to hear the battery low beeping notification.

I don't have a bip...the device just turn off

 

[littlenezt]

I don't have a bip...the device just turn off

well thats weird, the beeping volume is a bit low but should be noticeable. in my opinion the beeping is kinda annoying, it beeps like every 30s . also, should i deplete the battery or just charge my up5?

 

[YanaMJ]

well thats weird, the beeping volume is a bit low but should be noticeable. in my opinion the beeping is kinda annoying, it beeps like every 30s . also, should i deplete the battery or just charge my up5?

Yes it's weird...hope I don't have a faulty device

 

[littlenezt]

now its been an hour since the device starts beeping, really annoying, is there any way to turn off the beeping or my low battery notification is faulty / not calibrated properly? on my phone bluetooth menu the shanling UP5 still have 20% battery left.

Spoiler: battery

help? @Shanling
i think my case is the same mentioned previously on post #344

Got some cases when it gets to the low battery warning quite a bit prematurely.

edit :
1.5 hours still beeping and still 20% battery left

 

[littlenezt]

welp didnt mean to post new reply, sorry

 

[Shanling]

I got my UP5 on thursday. Sound is great, though just a minor upgrade from my BTR3K. I have the problem that I keep getting audio dropouts. I'm using it with an iPhone 11 pro max (Apple Music and Soundcloud) over bluetooth as the included iPhone cable didn't work for it (it worked on the BTR3K). The audio drops out when changing songs or fast forwarding in a track. It doesn't happen all the time, but it's often enough to make this an unpleasant experience. When it happens I need to power the unit off and on again. This has never been an issue with the BTR3K. Is anyone running into the same issue? Any tips?

I am having exactly the same problem as you with my iPhone12 Pro. Once in a while, when switching a song, suddenly audio would not play anymore. The only thing that helps is either restarting the device or - which is a lot faster - clicking on the airplay button in Apple music and changing the device to phone, then switching back to the UP5.
For sure this is a firmware bug, most likely linked to iOS. Maybe Shanling can have a look?

Can you two please tell me which firmware is running on UP5 and what iOS version on iphones? Will have a check on this.

now its been an hour since the device starts beeping, really annoying, is there any way to turn off the beeping or my low battery notification is faulty / not calibrated properly? on my phone bluetooth menu the shanling UP5 still have 20% battery left.
help? @Shanling
i think my case is the same mentioned previously on post #344

edit :
1.5 hours still beeping and still 20% battery left

Yeah, it's super annoying setting, it was reported to engineers and should be changed with firmware update.