Shanling M1s - Compact Portable Player (Discontinued)

[Vaventus]

Hello. Can anyone tell me how this device is disassembled? I need to change the USB type c port, as it does not work.

 

[Sudmanche]

I've had my M1S just a week now, and a few issues.
1. The button issues already reported by others.
2. After pausing, when using bluetooth earbuds, the right earbud sound does not return back on always. This has never happened using other devices, they are APTX Adaptive.

@Shanling Will the button issue be resolved soon? the buttons are pointless at the moment.

My previous player is a Shanling M2S, I thought this would be an upgrade, at the moment, I am considering returning it.

 

[Shanling]

I've had my M1S just a week now, and a few issues.
1. The button issues already reported by others.
2. After pausing, when using bluetooth earbuds, the right earbud sound does not return back on always. This has never happened using other devices, they are APTX Adaptive.

@Shanling Will the button issue be resolved soon? the buttons are pointless at the moment.

My previous player is a Shanling M2S, I thought this would be an upgrade, at the moment, I am considering returning it.

Button issues were reported to Software team previously, so far no update on this.

What exact Bluetooth earbuds?

 

[Sudmanche]

The earbuds are EarFun Free Pro 3

The player only has 3 buttons plus volume dial. If I understand correctly basically 2 out of the three buttons do not work correctly.
It basically makes the player unusable, so I do not understand how this is not being fixed.
Is this on all devices, or am I just unlucky? Is it hardware or software issue?

 

[Shanling]

The earbuds are EarFun Free Pro 3

The player only has 3 buttons plus volume dial. If I understand correctly basically 2 out of the three buttons do not work correctly.
It basically makes the player unusable, so I do not understand how this is not being fixed.
Is this on all devices, or am I just unlucky? Is it hardware or software issue?

It's software issue, about the buttons sometimes not registering by system.

 

[Vaventus]

@Shanling Hello! Please give your recommendations on how to disassemble the player to replace the broken USB type C connector?

 

[Shanling]

@Shanling Hello! Please give your recommendations on how to disassemble the player to replace the broken USB type C connector?

Will check on this with engineers. We don't have that much support files for M1s, as it's not sold by Shanling.

 

[hanskey]

I have over 50k files so no hope for media library, I only can browse memory card
Could M1s be a bit more supportive in this case?

For example on Now Playing screen where it shows SD:/ location for current file.
If I could touch file path to be taken to that folder - it will be very useful.

Another thing to create playlist from folder when browsing.

Anyone living with having to use file browse all the time?

Yes, but I removed all files from folders, because I decided I want to shuffle all tracks, which isn't possible for tracks in separate subfolders using folder browsing and not using the library. Of course, that basically means that playing an individual album straight through is now practically impossible for me, so you have to decide which you prefer:

1. The ability to easily play an album straight through and never be able to shuffle all tracks (use artist & album subfolders)
or
2. Be able to shuffle all tracks effectively not be able to play a single album straight through (put all tracks in a single folder with no subfolder organization).

It took me days to move all the tracks out of 6000+ subfolders, so buckle up for hell if you decide to do that (#2).

Normally I'm quite polite and nice about needed fixes and whatnot, but the nonsensically low library limit of 20,000 tracks has ruined what is otherwise an incredible device and I have returned to using my Fiio M3K, which support my entire 55,000+ track collection in the library, and my phone which has normal (which is to say bad) phone audio hardware, but no stupid limits to library counts.

Folder browsing capability is not an acceptable substitute for supporting over 20000 tracks in the library, period. It's a nightmare.

In addition, I know this limitation of tracks that can be scanned into library is arbitrary garbage, because both Fiio and Rockbox do not limit the library track count in their firmware for the M3K which uses the X1000E (the much inferior predecessor chip to the X2000E chip in the M1S). In fact, Fiio had a similar track-count library limit initially and resolved this quickly in a firmware fix, which Shangling's dev's could also easily do since they programmed the 20,000 track limit in the first place.

Other than this single issue the M1S has been great!

The fact that this hasn't yet been fixed in a firmware update is just customer-hating BS. "Oh, I already have your money so screw you. You'll need to spend way more to get more tracks." Needless to say, it's very hard for me to see how I'd ever be a Shanling customer again when they have decided not to fix such a trivial issue and when such artificial and nonsensical library limits weren't advertised. I certainly won't be buying more expensive devices running old Android and having bad battery life from Shanling, just hoping they are defect-free! Plus, I got to find that limitation out here at head-fi AFTER I purchased when I couldn't figure out how to get the library scan to read all my damn tracks.

@Shanling -
All it would take to fix this garbage is changing 1 number in the firmware code base from 20,000 to something like 100,000 or 200,000!

It is trivial to fix this nonsense for your customers!

It's not like you aren't doing firmware updates anymore!

I don't care if a larger library than 20,000 somewhat slows performance - that's my problem and I accept the trade-off! Anyone with 20,000 or less tracks won't experience the slowdown anyway!

I want the device I payed hard-earned money for to support my whole collection like older, cheaper, and technically inferior DAP gear does (Fiio M3K)!

I am incredibly disappointed, but since I know this is easily fixed, this DAP can instantly go from "never used" to my "always used" number 1 DAP and I would brag about how responsive Shanling is and how much you care about your customers to everyone I talk to about audio gear. Right now I would never recommend a Shangling product to anyone, but you can easily fix this and return to being a great company who's products are easy to recommend. Just fix this one number in the code, so those of us with more music than sense can enjoy your otherwise wonderful device.

Thank you in advance for fixing this trivially solved issue and returning this "ideal compact portable player" to being "ideal" and your company to greatness.

Obviously, If I have missed news that this issue is already resolved then I apologize and will edit my comment to one of thanks and praise.

 

[Shanling]

@Shanling -
All it would take to fix this garbage is changing 1 number in the firmware code base from 20,000 to something like 100,000 or 200,000!

It is trivial to fix this nonsense for your customers!

It's not like you aren't doing firmware updates anymore!

I don't care if a larger library than 20,000 somewhat slows performance - that's my problem and I accept the trade-off! Anyone with 20,000 or less tracks won't experience the slowdown anyway!

I want the device I payed hard-earned money for to support my whole collection like older, cheaper, and technically inferior DAP gear does (Fiio M3K)!

I am incredibly disappointed, but since I know this is easily fixed, this DAP can instantly go from "never used" to my "always used" number 1 DAP and I would brag about how responsive Shanling is and how much you care about your customers to everyone I talk to about audio gear. Right now I would never recommend a Shangling product to anyone, but you can easily fix this and return to being a great company who's products are easy to recommend. Just fix this one number in the code, so those of us with more music than sense can enjoy your otherwise wonderful device.

Thank you in advance for fixing this trivially solved issue and returning this "ideal compact portable player" to being "ideal" and your company to greatness.

Obviously, If I have missed news that this issue is already resolved then I apologize and will edit my comment to one of thanks and praise.

Our team talked about this with our software department multiple times. This limit has been in our system since 2018 and software team so far hasn't adjusted it.

 

[hanskey]

Our team talked about this with our software department multiple times. This limit has been in our system since 2018 and software team so far hasn't adjusted it.

I understand it's out of your hands personally, but there's no excuse for this limitation. I am spelling out exactly how easy this is to fix, and giving you arguments to take back to the dev team and superiors to get this nonsense issue resolved once and for all.

Your software devs are ruining your brand for absolutely no reason, since other devices running the weaker Ingenic X1000E chips don't have this limitation and your software dev team created the limitation in the first place.

There is no inherent 20,000 track limit - that was a software design choice and it is a choice easily modified. I assume that someone thought they could upsell more expensive Android DAP's without that limitation by just not supporting more than 20,000 tracks in the library for these MIPS architecture chips, but instead, this nonsense makes me distrust the Shanling brand and I do not want to ever buy more Shanling products, especially not at a higher price, because I don't trust that Shanling has the power or desire to make good changes for its customers. At best you have a rogue software dev team, who refuses to do simple and easy code work and regression testing and at worst Shanling has decided to tier their players in a foolsih way to encourage upselling which is definitely NOT WORKING.

All that should need to change is ONE number in the firmware.

It should take mere minutes to resolve this issue and then this device goes from not even as good as a Fiio M3K, which used to cost less than half what you charge for the M1S back when they were still making them, to fantastic and unquestionably superior to all other modern DAP competition in this price range and below.

Instead this is a shameful unacceptable embarrassment and all because Shanling hasn't been able to get their own software devs to undo this device ruining self-inflicted wound for 6 YEARS.

Fiio fixed this in a couple of weeks, many years ago!

I love everything else about this device, but given it supports 1TB TF/micro SD cards, this issue should have been anticipated and resolved way, way back when it first came up, 6 years ago. I unequivocally appreciate Chinese craftsmanship and constant iterative improvements, and I want nothing more than to have that apply to this device. I really, really want to like your company, but to keep seeing that such a simple thing "can't be fixed" when it most certainly can, just tells me I can't trust the Shanling brand with my money ever again. My trust and faith in the Shanling brand has been destroyed unnecessarily.

The good news is that you all can easily restore my trust in the Shanling brand by getting real and resolving this 6 year ongoing issue.

Thank you for your time and attention. Have a good weekend and I continue to hope that you all will finally get through to the devs and get a solution for this issue post haste. If not, then I'll just spend my money elsewhere in the future and encourage others to do the same.

P.S. You understand that one angry customer, generally translates to 5-8 lost future customers due to bad word-of-mouth advertising? A happy customer usually only brings in 1-2 future customers.

That's why people that like to make money are hardcore focused in being responsive to customers, because losing 1 over angering nonsense is setting yourself back in sales growth by a factor of 3-4. Shanling has worked so hard, and spent so much R&D and sales money to build a strong, trusted, and respected brand, why are you allowing internal forces to ruin your sales growth?

 

[dykzei]

I understand it's out of your hands personally, but there's no excuse for this limitation. I am spelling out exactly how easy this is to fix, and giving you arguments to take back to the dev team and superiors to get this nonsense issue resolved once and for all.

Your software devs are ruining your brand for absolutely no reason, since other devices running the weaker Ingenic X1000E chips don't have this limitation and your software dev team created the limitation in the first place.

There is no inherent 20,000 track limit - that was a software design choice and it is a choice easily modified. I assume that someone thought they could upsell more expensive Android DAP's without that limitation by just not supporting more than 20,000 tracks in the library for these MIPS architecture chips, but instead, this nonsense makes me distrust the Shanling brand and I do not want to ever buy more Shanling products, especially not at a higher price, because I don't trust that Shanling has the power or desire to make good changes for its customers. At best you have a rouge software dev team, who refuses to do simple and easy code work and regression testing and at worst Shanling has decided to tier their players in a foolsih way to encourage upselling which is definitely NOT WORKING.

All that should need to change is ONE number in the firmware.

It should take mere minutes to resolve this issue and then this device goes from not even as good as a Fiio M3K, which used to cost less than half what you charge for the M1S back when they were still making them, to fantastic and unquestionably superior to all other modern DAP competition in this price range and below.

Instead this is a shameful unacceptable embarrassment and all because Shanling hasn't been able to get their own software devs to undo this device ruining self-inflicted wound for 6 YEARS.

Fiio fixed this in a couple of weeks, many years ago!

I love everything else about this device, but given it supports 1TB TF/micro SD cards, this issue should have been anticipated and resolved way, way back when it first came up, 6 years ago. I unequivocally appreciate Chinese craftsmanship and constant iterative improvements, and I want nothing more than to have that apply to this device. I really, really want to like your company, but to keep seeing that such a simple thing "can't be fixed" when it most certainly can, just tells me I can't trust the Shanling brand with my money ever again. My trust and faith in the Shanling brand has been destroyed unnecessarily.

The good news is that you all can easily restore my trust in the Shanling brand by getting real and resolving this 6 year ongoing issue.

Have a good weekend and I continue to hope that you all will finally get through to the devs and get a solution for this issue post haste.

Mate, I am software engineer for over 20 years, and let me tell you why it may be not easy to fix compared to other products

This device firmware is running in the space constraint by hardware architecture, and if database format and handling is dependent on this architecture - it can't be changed as a number in the code. Whole database structure and it's usage may be principally dependant on architecture limitations coming from the chipset and it's software instrumentation kits.

 

[Shanling]

I understand it's out of your hands personally, but there's no excuse for this limitation. I am spelling out exactly how easy this is to fix, and giving you arguments to take back to the dev team and superiors to get this nonsense issue resolved once and for all.

Your software devs are ruining your brand for absolutely no reason, since other devices running the weaker Ingenic X1000E chips don't have this limitation and your software dev team created the limitation in the first place.

There is no inherent 20,000 track limit - that was a software design choice and it is a choice easily modified. I assume that someone thought they could upsell more expensive Android DAP's without that limitation by just not supporting more than 20,000 tracks in the library for these MIPS architecture chips, but instead, this nonsense makes me distrust the Shanling brand and I do not want to ever buy more Shanling products, especially not at a higher price, because I don't trust that Shanling has the power or desire to make good changes for its customers. At best you have a rouge software dev team, who refuses to do simple and easy code work and regression testing and at worst Shanling has decided to tier their players in a foolsih way to encourage upselling which is definitely NOT WORKING.

All that should need to change is ONE number in the firmware.

About the file limit, this is something that goes back to the days of our very first players in 2015, which were running software by HiBy. These models had it set at 15 000 files. When we moved to MTouch, our software team was testing 25 000 file limit at first, but then chose 20 000 file limit, claiming the limit needs to be there due to memory limitations of the hardware. That applies to our system. If RockBox or the old Fiio's system behaves differently, good for them.

If I remember correctly, HiBy fixed their file limit just last year in October.

We hope that our software team will also manage to fix this issue one day and will gladly release it as a firmware update.



These limits predate any of our Android players, so any of these speculations about deliberate limiting are vastly misleading.

We never tried to force product separation based on the software. From our cheapest player to the most premium ones, we always offered the same software platform, with the same features. It was the sound section (and other hardware/constructions) that made the difference. M0 Pro and M5 Ultra stand alongside each other on the software side.

 

[hanskey]

Mate, I am software engineer for over 20 years, and let me tell you why it may be not easy to fix compared to other products

This device firmware is running in the space constraint by hardware architecture, and if database format and handling is dependent on this architecture - it can't be changed as a number in the code. Whole database structure and it's usage may be principally dependant on architecture limitations coming from the chipset and it's software instrumentation kits.

Yeah, I understand that software is constrained by hardware. I write embedded device code too, my dude, but I really doubt it is that hard to fix. Yeah, probably fair to say not quite as easy as I represented, but certainly not unresolvable by any stretch of the imagination.

Hiby, Rockbox and Fiio were able to overcome the same limitation (Fiio did it within weeks) on the predecessor chip, the Ingenic X1000E, that is also used by prior models of Shanlings running MIPS chips.

The is the new, better, faster, larger, Ingenic X2000E on the M1S - so I'm not buying that this is a difficult issue in any real sense.

More to the point, I won't be buying more Shanling products unless this issue is resolved and I would not have bought this one if I knew about the 20,000 track limit in the library at the time of purchase, because that limit does not fit my requirements, period.

 

[hanskey]

About the file limit, this is something that goes back to the days of our very first players in 2015, which were running software by HiBy. These models had it set at 15 000 files. When we moved to MTouch, our software team was testing 25 000 file limit at first, but then chose 20 000 file limit, claiming the limit needs to be there due to memory limitations of the hardware. That applies to our system. If RockBox or the old Fiio's system behaves differently, good for them.

If I remember correctly, HiBy fixed their file limit just last year in October.

We hope that our software team will also manage to fix this issue one day and will gladly release it as a firmware update.



These limits predate any of our Android players, so any of these speculations about deliberate limiting are vastly misleading.

We never tried to force product separation based on the software. From our cheapest player to the most premium ones, we always offered the same software platform, with the same features. It was the sound section (and other hardware/constructions) that made the difference. M0 Pro and M5 Ultra stand alongside each other on the software side.

Well I'm glad to hear it is not an intentional sales tactic, obviously. Thank you for this helpful insight into the software development history.

Unfortunately, none of that resolves the issue. I had and have no expectation that this issue will be addressed in a timely manner, if at all, and I already am not buying more from Shanling until these software issues are resolved. I hope that changes and we can do business again because I really prefer dedicated DAP's to phones and your device is otherwise excellent.

Have a good one & I wish you well.

 

[losber]

As I know that limit is related to sqlite3 library performance on Ingenic X1000E in HiBy OS. In latest HiBy OS (Tempotec V3 fw v1.0) that limit is 50000. The previous way to fix that limit was manual patching the binary (another one) and obviously limited by max value of 16 bit unsigned integer 65535 or 0xFFFF. Last known mod by snoopy112 set that limit to 65000 (0xFDE8) https://www.head-fi.org/threads/the...oved-sound-and-bluetooth.872288/post-15300999
There was no technical statement about lack performance same realization of sqlite3 library on X2000E yet.