lowdown
Head-Fier
- Joined
- Jan 4, 2015
- Posts
- 73
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- 51
Chiming in with another story on Sennheiser repairs.
I've had my HD600 headphones for about 20 years, so decided to replace the drivers with the latest version since there have been some updates over the years. Ordered 2, they arrived promptly, but one was dead. No sound. Old driver works fine with the same connection, so I'm sure it's the new driver. Contacted Senn and they shipped a replacement quickly, and didn't even ask for the bad one back. Replacement arrived, took it out of the box and saw the driver dome membrane was seriously dented, like pushed in. So called Senn back, they apologized, dispatched another replacement quickly and sent me a return label to send back the 2 bad ones. So today the 4th driver arrived, and it's got the same problem. The driver dome is even more dented than the last one, and also looks to have a small crack in it. So, 4 new drivers so far and 3 defective. Called again and they were very apologetic, will send another right away, and said they would try to get to the bottom of this QA fiasco. Just the most basic QA would have found the issues, so something is up. Hope it's just a bizarre bad streak, and would be curious if anyone else has had recent experience with them. Hoping the 5th time is the charm...
I've had my HD600 headphones for about 20 years, so decided to replace the drivers with the latest version since there have been some updates over the years. Ordered 2, they arrived promptly, but one was dead. No sound. Old driver works fine with the same connection, so I'm sure it's the new driver. Contacted Senn and they shipped a replacement quickly, and didn't even ask for the bad one back. Replacement arrived, took it out of the box and saw the driver dome membrane was seriously dented, like pushed in. So called Senn back, they apologized, dispatched another replacement quickly and sent me a return label to send back the 2 bad ones. So today the 4th driver arrived, and it's got the same problem. The driver dome is even more dented than the last one, and also looks to have a small crack in it. So, 4 new drivers so far and 3 defective. Called again and they were very apologetic, will send another right away, and said they would try to get to the bottom of this QA fiasco. Just the most basic QA would have found the issues, so something is up. Hope it's just a bizarre bad streak, and would be curious if anyone else has had recent experience with them. Hoping the 5th time is the charm...