coolio1234
100+ Head-Fier
- Joined
- Dec 3, 2011
- Posts
- 116
- Likes
- 12
So if I still have a pair, I should just wait till the end of the summer to send them in?
Dunno, I just got a generic response and never heard back from them.
Given that some people here have gotten 3 replacement headphones with the same issues, I'm having a hard time believing it's not a design flaw and that they even know what to fix and how to do it.
Nah, of course they know.
Everybody can make mistakes, but only an idiot cannot fix them, and Sennheiser are not idiot.
They ****ed it up but they know how to fix it.
Dunno, I just got a generic response and never heard back from them.
Given that some people here have gotten 3 replacement headphones with the same issues, I'm having a hard time believing it's not a design flaw and that they even know what to fix and how to do it.
Are they shipping out the updated versions already? I'm a bit confused
Because the Momentum 2.0's production has been stopped, I am leery of sending my pair off without knowing how long they will be gone.
Do you offer any type of advanced exchange program?
I'm sorry but we don't have Momentum Bluetooth Wireless in stock so an advanced replacement wouldn't be possible.
Thank you for contacting the Sennheiser Technical Support Team. For the MOMENTUM Wireless you would typically get the best pricing by using an authorized re-seller like Amazon, Best Buy, Crutchfield, etc however the demand for the MOMENTUM Wireless products has been very high and most retailers are currently sold out and the models are on back order until late July/early August.
Please don't hesitate to reach out with any follow up questions.
Have a great day.