why did you post your problem publicly here in the first place? I mean I could be wrong and I’m currently three, no, four beers into a six pack so I might writing in autopilot and regret this post in the morning, but Schiit has support email addresses that you could have used if you hadn’t used them already. You could have sent Jason a PM though there’s no guarantee he would have replied to it. If you used all of these steps and received no response before you posted publicly then I apologise but you did sound initially like a whiny person. Sim hit isn’t like large companies which have major customer service departments occsomsly messages fsllthrojfnf the crocks. Sometimes patience is acceptable. Did this make sense?