Dear Mr. 方便,
I have mixed feelings about your company. I've been inspired by the patriotism that has been associated with your company, believing that you can truly offer quality, high-fidelity products at reasonable prices with good service. A lot of good has been lathered upon your company and I'm not sure if some of it is undeserving. Head Direct has reached a state that it seems to be above and beyond second thoughts, reconsideration, and impervious from any vitriol hurled towards the company.
My HE-5 + EF-5 combo ran into dire straights. My HE-5 had wood cracking out of the box (probably unsuited to the climate, but to be fair, Vancouver is rather mild in comparison to many parts of the world). My EF-5's power supply (DY-1, was it?) died within 2 weeks of usage after much stuttering and faltering. I believe these experiences are not representative of your company's offerings. I'd be obliged if you could give yourself and myself a chance to see a saving grace, and redeem your name.
Thank you,
Matt