ONKYO DP-X1 | Dual Sabre Dacs | Balanced | Sabre BTL Amp | MQA | DSD 256 | Android 5 |

[TheOneInYellow]

Spoiler: Cagin

Update from my side with my Japanese DP-X1 unit:

Ordered on Nov 2015, shipped out Jan 2016 via PriceJapan.

I had initially thought it was just the angled 3.5mm trs Neutrik plug that came with my ciems that wasn't up to spec, since it would unplug itself by the tiniest of movement and cause play pause as it detected headphones plug removal automatically. I had posted about this issue with photo deep in this thread.

Well turns out it happened again with another angled 3.5mm TRS plug of another cable, this the big tankish oyaide one. But I had again dismissed it and pinned it against the angled type plug which more easily makes rotation movement due to the cable angle. Because when I was using the tiny straight stock Noble cable I didn't get any issue, and also with the small factor angled plug of the Fiio EX-1, it worked fine without any unwanted pausing...

Well now it's been the 3rd week.Now that I can't use the EX-1 with the DP-X1 because it now too unplug itself all the time and way to fast. Within seconds of putting it in a pocket I start to get small snappy tick sounds while music plays because of connection movement and within a moment later the doomed auto pause because it unplugged itself 1mm which is enough for the player to detect it causing headphone disconnection...

My dilemma now is that I only have the 2.5mms TRRS jack that works flawlessly -for the time being- with the Eidolic straight spacious barrel which sits flush against the DP-X1 and doesn't move and is gripped nicely inside.

My fear is that I'll start to get the same issue with my balanced output sooner or later. And even if it never happens I basically have a devalued unit as I can't expect to resell it in the future if the main 3.5mm TRS output is not working well.

I'm inclined to ship it back on my expense to pricejapan while I still have 5 months of local warranty. Trouble is, I don't know if Kaneda-San recovered or not.

This really sucks.

The internal plastic housing in your 3.5 mm has very likely warped, or broke. This is causing contact issues with any 3.5 mm TRS jacks.
Essentially, the 3.5 mm output is not capable or fit to use with any 3.5 mm jack, because some jacks will have minuet differences (ie your DP-X1 has strict tolerances and is inflexible to even slightly thicker TRS barrels).
To make matters worse, the issue with broken jacks was mostly with 2.5 mm outputs, meaning your unit, part of the original batch, may also also develop the same issue.

What I'm about to say next will upset you.

I have information from Kaneda of PriceJapan.com that they will NOT replace broken jack issues, and will ONLY REPAIR THEMSELVES such units instead.
They will work on a case-by-case basis but that is the stance PriceJapan.com have taken.

I cannot divulge how or why I have this info (with email proof), but it lead to my contact with Onkyo UK and the info I've posted already.

I am really sorry dude, but contact Kaneda anyway, see what he says.

 

[Cagin]

I had a similar issue. I don’t have any 2.5mm cable, only 3.5mm. in my case, there would sometimes be no audio output out of the 3.5mm jack. If I twist the jack slightly the audio would return.  Also the headphone icon would disappear when there are connection issues. I took it to onkyo servicing and they said they replaced the jack. So far I’ve had no issues (about one week). where i had connection issues i also noticed that straight plugs were less susceptible, 90 degree plugs were more prone to problems.

yup that's it exactly!

I'll try contacting pricejapan then.
Did you have to pay for the repair in your case? and/Or the shipping on the return?

 

[Cagin]

This really sucks.

The internal plastic housing in your 3.5 mm has very likely warped, or broke. This is causing contact issues with any 3.5 mm TRS jacks.
Essentially, the 3.5 mm output is not capable or fit to use with any 3.5 mm jack, because some jacks will have minuet differences (ie your DP-X1 has strict tolerances and is inflexible to even slightly thicker TRS barrels).
To make matters worse, the issue with broken jacks was mostly with 2.5 mm outputs, meaning your unit part of the original batch, may also also develop the same issue.

What I'm about to say next will upset you.

I have information from Kaneda of PriceJapan.com that they will NOT replace broken jack issues, and will ONLY REPAIR THEMSELVES such units instead.
They will work on a case-by-case basis but that is the stance PriceJapan.com have taken.

I cannot divulge how or why I have this info (with email proof), but it lead to my contact with Onkyo UK and the info I've posted already.

I am really sorry dude, but contact Kaneda anyway, see what he says.

I appreciate the honest insight on this, thank you.

 

[tonehk]

yup that's it exactly!

I'll try contacting pricejapan then.
Did you have to pay for the repair in your case? and/Or the shipping on the return?

i am based in Hong Kong, and bought it in Hong Kong so they repaired this as its under local warranty. i'm not so confident even with repair that it won't happen again. if price japan will honor the warranty they should fix this. good luck, hope it goes well!

 

[TheOneInYellow]

I had a similar issue. I don’t have any 2.5mm cable, only 3.5mm. in my case, there would sometimes be no audio output out of the 3.5mm jack. If I twist the jack slightly the audio would return.  Also the headphone icon would disappear when there are connection issues. I took it to onkyo servicing and they said they replaced the jack. So far I’ve had no issues (about one week). where i had connection issues i also noticed that straight plugs were less susceptible, 90 degree plugs were more prone to problems.

I appreciate the honest insight on this, thank you.

Firstly, to tonehk, you are lucky to have Onkyo Servicing Centre to assist you; this is most excellent news!

The problem for EU and UK is that because the (newer) units of DP-X1 have yet to be released, no Onkyo Servicing Centre is setup to fix DP-X1 units at present. Even if they could, they would decline because the owner of such a broken DP-X1 unit has an international model with international warranty; they won't step on that.

Furthermore, Onkyo EU or UK cannot honour the warranty because it's international, and the units aren't even available yet.

Only those who live in Japan or surrounding area, or have contacts, can still use Onkyo JP warranty.
Exporters like PriceJapan.com may offer other services, which they have done.

I'm not sure about Hong Kong; you may know more than I do.


To Cagin, no problem dude, I really try to help out ^^

I was getting sick of the issues users were having regarding hardware failure, so I did some investigations alongside something else that I cannot talk about.
That is how I discovered my info.

I will do what I can to still help you and others to the best of my ability, but always contact Onkyo or your exporter first for problems outside the scope of this forum.

[Edited for clarification].

 

[tonehk]

Firstly, to @tonehk, you are lucky to have Onkyo Servicing Centre to assist you; this is most excellent news!

The problem for EU and UK is that because the (newer) units of DP-X1 have yet to be released, no Onkyo Servicing Centre is setup to fix DP-X1 units at present. Even if they could, they would decline because the owner of such a broken DP-X1 unit has an international model with international warranty; they won't step on that.

Furthermore, Onkyo EU or UK cannot honour the warranty because it's international, and the units aren't even available yet.

Only those who live in Japan or surrounding area, or have contacts, can still use Onkyo JP warranty.
Exporters like PriceJapan.com may offer other services, which they have done.

I'm not sure about Hong Kong; you may know more than I do.


To @Cagin, no problem dude, I really try to help out ^^

I was getting sick of the issues users were having regarding hardware failure, so I did some investigations alongside something else that I cannot talk about.
That is how I discovered my info.

I will do what I can to still help you and others to the best of my ability, but always contact Onkyo or your exporter first for problems outside the scope of this forum.

[Edited for clarification].

thanks for your information. with these hardware issues, i was disappointed that the dpx1 has only 1 year warranty.  i asked onkyo locally and there is at the moment no chance they will extend this

 

[TheOneInYellow]

thanks for your information. with these hardware issues, i was disappointed that the dpx1 has only 1 year warranty.  i asked onkyo locally and there is at the moment no chance they will extend this

No problem dude!

To everyone else, until UK/EU units arrive, and official Onkyo distributors and/or Onkyo UK confirm this to the public, as far as I am aware, UK and EU customers should have a two year warranty on Onkyo DP-X1 products.

Wait until the units have arrived, then contact said distributors or Onkyo UK to confirm please.

I'm sorry tonehk that Onkyo HK have not had a complimentary extension to your warranty for your device. However, I believe that brand new units of DP-X1 in your territory might have two year warranties as standard.
You can can check to see if that's true (relating to the new batches of DP-X1).

 

[tonehk]

No problem dude!

To everyone else, until UK/EU units arrive, and official Onkyo distributors and/or Onkyo UK confirm this to the public, as far as I am aware, UK and EU customers should have a two year warranty on Onkyo DP-X1 products.

Wait until the units have arrived, then contact said distributors or Onkyo UK to confirm please.

I'm sorry @tonehk that Onkyo HK have not had a complimentary extension to your warranty for your device. However, I believe that brand new units of DP-X1 in your territory might have two year warranties as standard.
You can can check to see if that's true (relating to the new batches of DP-X1).

do you mind tell me where you have official confirmation that there is 2 year warranty in UK/EU. if there is a link that would be most helpful! thanks!

 

[TheOneInYellow]

do you mind tell me where you have official confirmation that there is 2 year warranty in UK/EU. if there is a link that would be most helpful! thanks!

I'm going to PM you, one moment.

 

[scotty59]

I have been a long time lurker in this, read the entire thread, but the problems with headphone jacks puzzles me.
 
TheOneInYellow said the EU units won't show up before end of june.
 
I have my DP-X1 from ebay germany. Bought on may 31th, i received what looks like a european version. On the box there is the following writing:
 
Importer in EU
Pioneer & Onkyo Europe GmbH
Hanns-Martin-Schleyer-Straße 35
47877 Willich
Germany
 
There are EU EAN barcodes, as well as USA and Japan barcodes. There is writing in english, french and spanish.
 
The serial of my unit starts with 9027CJxxxx.
 
I checked both jacks and couldn't find any wiggle in either jack. All looks sturdy and firm. I hope have an item from the second batch.
 
English isn't my mother tongue, so be friendly with me.
 
Scotty

 

[TheOneInYellow]

Spoiler: scotty59

I have been a long time lurker in this, read the entire thread, but the problems with headphone jacks puzzles me.

TheOneInYellow said the EU units won't show up before end of june.

I have my DP-X1 from ebay germany. Bought on may 31th, i received what looks like a european version. On the box there is the following writing:

Importer in EU
Pioneer & Onkyo Europe GmbH
Hanns-Martin-Schleyer-Straße 35
47877 Willich
Germany

There are EU EAN barcodes, as well as USA and Japan barcodes. There is writing in english, french and spanish.

The serial of my unit starts with 9027CJxxxx.

I checked both jacks and couldn't find any wiggle in either jack. All looks sturdy and firm. I hope have an item from the second batch.

English isn't my mother tongue, so be friendly with me.

Scotty

Covering your points.

All Onkyo DP-X1 boxes, and manuals, are identical; every one has three barcodes for three different territories, but one will be relevant for where the actual product was sourced from.

No Onkyo Distributor that I am aware of operates on eBay, thus your unit is most likely imported.
However, whether the actual unit is imported from old or new Japanese, Hong Kong, or US batches is unknown.
You might be lucky and have a better designed unit (congrats!).

Just to add, even if the seller seems legitimate doesn't mean that that person or organisation is selling on behalf of Onkyo.
One can pick a sealed DP-X1 box and sell on eBay.

However, can you please send a link of the eBay seller/shop?

Lastly, I do not have info on how to discern older or newer units of DP-X1. I do not believe anyone does outside of Onkyo itself, so serial numbers will not be useful at present (unless someone figures out how to understand what the serial number entails).

 

[scotty59]

i don't think its Japan or Hongkong, because the complete writing on the box is english, french and spanish. I forgot there are quick start guides included in english, french, spanish, italian and german. All looks like an EU version.
 
I also found a leaflet advertising onkyo music available in USA, UK and Germany. 
 
More puzzled now.

 

[TheOneInYellow]

...

Ok, three things.

First, all boxes in every territory has been, so far, identical.

My January imported Onkyo DP-X1 box is in English.
My replacement April Onkyo DP-X1 unit box is also in English (issue on first unit was not jack related, but not relevant to discuss for this post).
Both are sourced direct from Japan.

This topic about English written Onkyo DP-X1 boxes and packaging has been discussed, unboxing pics shown, etc, throughout this thread.
Other owners can say the same.

Secondly, contact Onkyo EU to seek official information.
They should be able to advise you that no legitimate Onkyo DP-X1 units (from the new updated manufacturing fixing jack issues) are available in the EU or UK territory until the end of June 2016.

Onkyo EU and UK will receive official units for those two territories respectively later this month, sent to legitimate Onkyo distributors only.

Lastly, to reiterate, I do not believe any Onkyo distributor operates on eBay.
Even if one did, they cannot sell an EU or UK unit because none exist in such territories officially as of yet.

 

[all999]

This is 100% EU demo unit from Polish distributor.

 

[scotty59]

Thank you for your advise. So i will enjoy the sound of the DP-X1 as long as the jacks last 

.
 
Today my Fidue A83 balanced cable arrived and i am officially balanced now.