oletuv
New Head-Fier
- Joined
- Feb 11, 2015
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I´m posting this to express my impression and experience with ordering directly from Schiit Audio and shipping to Europe. I am Norwegian, living 6 months in Norway and 6 months in Spain per year. Now during the European winter I´m living in Benahavis, Andalucia, Spain. I ordered a Magni/Modi 2 Uber stack for my Spanish home from Schiit on February 9th. Just after I had placed my order I noticed the PYST cables on their web-site. Well, I sent them an email asking if it was possible to add the cables to my original order so that the extra shipping cost could be avoided. A few minutes later Laura @ Schiit sent me a PayPal invoice for the cables and confirmed that they were shipping with the main order, no extra shipping cost. Excellent customer service & handling, I´m very impressed.
Next day, February 10th I got a shipping notification from Laura with FedEX tracking number. The parcel arrived in Madrid on February 15th, not bad at all but unfortunately Spanish Customs hold it three days before releasing it. Well, my new Schiit gear arrived here in Benahavis, Spain, this morning February 19th. The parcel looked good on the outside and the Magni & Modi were in pristine condition, except for one crucial thing - the supplied Modi AC adapter was the 120V US type, and I had ordered and definitively need the 230V Europlug.
Well, I took a photo and emailed Laura @ Schiit about the issue. This afternoon Spanish time, which I believe is morning US time, Laura sent me an email with FedEx tracking information for a replacement adapter already shipped, freight and customs clearance included. Wow, I am so happy to experience such a great customer service. I am very impressed with this company.
The replacement adapter is scheduled to arrive next Tuesday, so I am very excited to play with my new Schiit then.