BKG22
<b>Sponsor: Lucid Audio (Etymotic / Westone Audio)</b>
- Joined
- Jan 27, 2016
- Posts
- 77
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- 74
After owning my W40s for a little over a year I'd like to offer my opinion on the c-clips that are included with my W40s and presumably with all of the Wx0 line. I think going with this design, while aesthetically pleasing and giving one the option to customize the look, was a mistake. I live in an environment that during the summers gets fairly hot and during the winters gets fairly cold. Within a month of purchasing my W40s my first two c-clips cracked - both sides. I thought it was maybe my bad, but knew I had been taking good care of my earphones. I spoke with Westone about replacements and was told that they'd do me a favor and send me new ones. Great! So then comes this winter and what do you know? I have cracks in the c-clips again. So this time I had to order them for $5 a piece. I wasn't ecstatic about this, but went through with the replacement regardless. Then a week later - yesterday - I'm out in the cold for maybe 20 minutes and come in doors and happen to check the earphones. Not again. Yup the c-clips are cracked again. For some reason, they don't hold up well in cold weather. I'd hope that Westone could go back to the drawing board and figure out a different material that doesn't crack in 20-30°F weather. They should have just left them as one color and a solid shell. What's odd to me is this isn't considered part of my 2 year warranty. It's not like I'm trying to break these things. So be warned that if you go for this product line you'll possibly go through the same trials and tribulations I've gone through.
Thank you for your time in sharing your opinion. I have been paying attention to all of these threads and I hear you loud and clear. Recognizing the issues that we have with these clips we will replace your c-clips. Please reach out to our customer service and they will send you replacement clips. We will do our best to take care of the customer.