[Vitor Valeri]

@FiiO , after updating the M11S to the latest firmware, I've been facing playback problems in the FiiO Music app, where the music simply stops playing and the player returns to the home screen of the FiiO Music app. I believe there is a forced stop on the FiiO Music app for some reason and it restarts.

 

[supersmosh]

Dear friend,

You could try to delete this folder and try again: internal storage-android-data-com.android.fiioupdate-files
Or download the firmware file from our forum and update the firmware manually instead: https://forum.fiio.com/note/showNoteContent.do?id=202212281000205937102&tid=136

Best regards

Thanks, I managed to get the update installed by cleaning the data folder.

 

[FiiO]

@FiiO , after updating the M11S to the latest firmware, I've been facing playback problems in the FiiO Music app, where the music simply stops playing and the player returns to the home screen of the FiiO Music app. I believe there is a forced stop on the FiiO Music app for some reason and it restarts.

Dear friend,

Doest the issue happen in certain music file? If you don't mind, please try to reset the data base of the FiiO Music app then check again?

Best regards

 

[Vitor Valeri]

Caro amigo,

O problema ocorre em determinado arquivo de música? Se você não se importa, tente redefinir a base de dados do aplicativo FiiO Music e verifique novamente.

Atenciosamente

No, it happens randomly. I even tried to play the same songs as the day before to observe when it would happen and the problem happened earlier.

 

[lesale08]

Hi @FiiO,

After I updated my M11S just now, it suddenly got stucked in this screen. Any workaround to proceed from this?

 

[lesale08]

Hi @FiiO,

After I updated my M11S just now, it suddenly got stucked in this screen. Any workaround to proceed from this?

Nvm found a way to get it working.

 

[lesale08]

Oops looks like there is something wrong with version 1.0.3. Don't try to upgrade your m11s units or it will get stuck on the fiio screen.

 

[Vitor Valeri]

Oops looks like there is something wrong with version 1.0.3. Don't try to upgrade your m11s units or it will get stuck on the fiio screen.

No, just be patient and wait for several minutes. The update was successful here.

 

[Richsvt]

Did you do the update OTA or manually?

 

[lesale08]

Did it via OTA. I did manage to force restart the device again and the update is still showing up in the settings. Won't try to update for now.

 

[lesale08]

No, just be patient and wait for several minutes. The update was successful here.

It's been stucked in fiio screen for 30 mins so I am not sure if that is going to proceed that's why I tried the force/hard restart. For a number of times, it went back to fiio screen stuck in there and won't proceed. I just keep pressing the power and play/pause button until it went past the Fiio wallpaper screen.

 

[FiiO]

Did it via OTA. I did manage to force restart the device again and the update is still showing up in the settings. Won't try to update for now.

Dear friend,

Did you update the firmware successfully? And is the internal storage full now? Thanks in advance!
If you are convenient, please send the log files to support@fiio.com and we will forward to the engineer for check.

Best regards

 

[Vitor Valeri]

@FiiO , the problem of restarting the FiiO Music app occurs randomly, but I noticed that it usually happens after I use the on/off and play/pause buttons. I mean the physical buttons. I already cleared the app's cache and re-synced the songs, but it didn't solve it.

 

[lesale08]

Dear friend,

Did you update the firmware successfully? And is the internal storage full now? Thanks in advance!
If you are convenient, please send the log files to support@fiio.com and we will forward to the engineer for check.

Best regards

Forgot to update that I was able to successfully install version 1.0.3 already. I just have to wait patiently with the fiio screen and after a few minutes, I played a game in my computer to pass the time, then when I checked the dap, it just proceeded and all was good.

 

[FiiO]

Forgot to update that I was able to successfully install version 1.0.3 already. I just have to wait patiently with the fiio screen and after a few minutes, I played a game in my computer to pass the time, then when I checked the dap, it just proceeded and all was good.

Dear friend,

Thanks for the kind feedback.

Best regards