[desolateplanet]

Monster=Joke of a company! Better digital signal through their HDMI?....mofos it's digital....ie it either receives the signal or it doesn't 10101010000101010000 

 

[3602]

Although I don't support their cable practices, you should listen to their Turbine/Pro line (although they do advertise Magnetic FluxTube... >_>).

 

[JeFFz]

Quote:

My MTP coppers also just had the right piece splitting issue a few days ago, bought from Amazon.com about 3 months ago.
 
I'm currently in Canada, Toronto, so I called their Canadian CS. The guy picked up the line right away, asked me to mail my purchase proof directly to his personal Monster mail.
 
By that same evening, he gave me the confirmation number, and told me to "Send in the headphones only, u can keep all the accessories and the box. We will send you a new replacement box"
 
Called CS the next day to confirm things just to be sure, the exact same guy picked up the phone, and DID recognize it was me who called yestersday!   O_o
 
Anyways, my phones are with them right now, waiting for a replacement.
 
I'd rather say my monster CS experience is positive and very satisfactory, but sad to hear you got such bad service.
 
Oh, and @Kunlun, sorry I didn't follow your advice as well, just read this today LOL, dint ask for the mailing labels

yo patanin, what number did you call for the canadian CS? Im located in toronto too, and do you send it your unit to the states or canada?

 

 

[extinguish]

i have dealt with the customer service for 5 times and they are quit helpful to me. they have no problem changing a phone for you. 

 

[Dr-Atrocious]

Quote:

Quote:

That sucks, dude. I used to 100% believe in Monster's customer service but it has been lacking recently.
Hell, they dropped off a pair of Solo Beats to replace my Turbines and they didn't even pick up the Turbines.

huh...you mean you sent your turbines in for repair w/ insurance/signature confirmation and they never picked up the phones at the post office?

No, they told me that they would send UPS or something to pick it up from my house like they did last time, but they never called to arrange a pick-up.
It's been a month now since I last emailed them and I tried calling them this morning, but they would not pick up. No emails from them either.
I'm starting to wonder if I should just superglue the casing on the Turbines and keep them.

 

[patanin1st]

Awesome solution man!

 
Quote:

Canadian eh?
I fixed my split housing with Krazy Glue, but that apparently voided my warranty says a fellow Head-Fi'er. Well, when the other housing splits, Krazy Glue. When the strain relief shears, as long as the cable is intact, Krazy Glue.

 

[patanin1st]

Hey! sorry for the slow reply

 
I used the Canadian number that they provided on their contact slip within the box. I'm pretty sure it's 866-348-4171, very likely you'll be talking with nice Mr. Austin Cooney. I had to send my package to their warehouse, which is in Brampton (1 Van Der Graaf Court). Used Canada XpressPost, costed abt 10 bucks and a few pennies, reached within 1.5 days.

 

 
Quote:

Quote:

My MTP coppers also just had the right piece splitting issue a few days ago, bought from Amazon.com about 3 months ago.
 
I'm currently in Canada, Toronto, so I called their Canadian CS. The guy picked up the line right away, asked me to mail my purchase proof directly to his personal Monster mail.
 
By that same evening, he gave me the confirmation number, and told me to "Send in the headphones only, u can keep all the accessories and the box. We will send you a new replacement box"
 
Called CS the next day to confirm things just to be sure, the exact same guy picked up the phone, and DID recognize it was me who called yestersday!   O_o
 
Anyways, my phones are with them right now, waiting for a replacement.
 
I'd rather say my monster CS experience is positive and very satisfactory, but sad to hear you got such bad service.
 
Oh, and @Kunlun, sorry I didn't follow your advice as well, just read this today LOL, dint ask for the mailing labels

yo patanin, what number did you call for the canadian CS? Im located in toronto too, and do you send it your unit to the states or canada?

 

 

[patanin1st]

Oh, and forgot to mention, I did send Mr. Cooney an email about 2 days back asking how long it'll take to have my replacements delivered. He answered within that evening that it takes about 10-15 days to reach me once my package reaches the warehouse. He did also ask for my tracking # so that He could speed up the thing a bit.

 

[buffalowings]

wow...a real email from a real person...you canadian's have it better than us

 

[akacoke]

one thing im not sure,  i got the turbine gold,
 
when they break in the furture,  do i send in everything or just the phone?  after that,  would they send me a new set , or they will repair the one i send in and send it back to me?
 
i know guys from canada send in the phones only and they get a brand new set back, is it the same to us in the states?
 
im asking because i have no use for the extra tips and pouches,  im thinking to sell them or give them to my friend
 
some one please help me

 

[buffalowings]

Quote:

one thing im not sure,  i got the turbine gold,
 
when they break in the furture,  do i send in everything or just the phone?  after that,  would they send me a new set , or they will repair the one i send in and send it back to me?
 
i know guys from canada send in the phones only and they get a brand new set back, is it the same to us in the states?
 
im asking because i have no use for the extra tips and pouches,  im thinking to sell them or give them to my friend
 
some one please help me

you can just send the phones in and they replace it with a brand new unit

 

[akacoke]

by brand new unit , you mean the whole package with everything like tips and pouches , right?
 
 
if thats ture, THAT IS good. lol

 

[patanin1st]

Yes, they give you a brand new unit, meaning you get a whole new sealed box with everything included and inside as if you went into a store and got a brand new box.
 
Quote:

by brand new unit , you mean the whole package with everything like tips and pouches , right?
 
 
if thats ture, THAT IS good. lol

 

[pauk]

If I were to buy a used pair of the copper pro's and i got the original receipt, i could still use the warranty right?
just asking before i buy them to quick since they're unafordable here in the netherlands and i cant find any company thats ships 'm to here for less than 300 dollars (400 euro's)
EDIT: I found a thread that said it was as long as i fill out the original owners name on invoice and in worst case say i moved to europe

 

[patanin1st]

My case was actually this:
1. I had a friend order the pair of Turbine Pro Coppers from amazon.com, shipped to California. The Receipt says her name.
2. She gave me the product and a pdf version of the receipt when I met her.
3. When I called the Canadian Customer Service, I did tell them that the receipt is under my friend's name. The staff assured me it was ok and that I just had to email them the electronic copy of the receipt it is.
4. CS replied my email (the one that I attached the receipt with) with the authorisation number and proceeded with warranty claim without any problems at all.
 
So yeah, I don't think you'll have any problem as long as you confirm to them that the original owner bought it from an authorized dealer, and perhaps somewhat say that you are "friends"

 
Quote:

If I were to buy a used pair of the copper pro's and i got the original receipt, i could still use the warranty right?
just asking before i buy them to quick since they're unafordable here in the netherlands and i cant find any company thats ships 'm to here for less than 300 dollars (400 euro's)
EDIT: I found a thread that said it was as long as i fill out the original owners name on invoice and in worst case say i moved to europe