Mishal
100+ Head-Fier
- Joined
- Mar 3, 2017
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Now this can fall under "entitlement" I don't think is monoprice responsibility the decisions you made to make the product work instead of returning them knowing that they had issues.
I don't really think it is entitlement, rather an option that saves both parties additional cost and hassle.
I can request Monoprice to fix the faulty MMCX plug. Monoprice, obligated by the 5 years warranty that encouraged us to buy it the first place with all the risk, need to either fix it at additional cost ( repair cost + shipping and handling for getting it back and sending it again to the customer), or chose to save all that cost and pass it to the customer as a discount for a new pair. It is called the win-win proposal.
I think Monoprice can do the math and see if it works for them. If not, then we are entitled to get it fixed under the warranty.