itscamdamnit
New Head-Fier
- Joined
- Feb 23, 2017
- Posts
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Quick update regarding my ordering experience (shipping to the UK) as promised;
Monoprice did not have my county (Bedfordshire) on it's system. I actually received an email to ask if they could just use Bedford (a city) instead, and they refused to accept that this was a bad idea.
This is ~3 days after ordering. Unshipped at that point. I had a REALLY hard time trying to explain why this was an issue via email, so I went to the live chat.
Basically that went like this:
First time; "I'll update the colleague who emailed you" (followed by an email from said colleague 'please select from this list - which did not include Bedfordshire and also which he'd sent me before)
Second time; Disconnected as soon as someone was allocated to me
Third time; same story
Fourth; "I'm afraid theres nothing I can do and also even though we have your money I'm afraid you now won't get any headphones, you can wait or have a refund"
I was fuming, surely you allocate stock based on first come first served?
I made an international phone call, using a sketchy looking service.
After a 20 odd minute wait, someone answered.
I explained the issue, and how I felt about it, and the issue was resolved immediately, no questions. The guy I spoke to (and I hate that I've forgotten his name - sorry dude) was a godsend. He either corrected the system or knew the process for when this issue occurs, because within a few minutes my order completed processing and has since been shipped out.
My recommendation to anyone with any shipping issues, don't bother with online chat (I can post a transcript to demonstrate why but I won't unless requested), just call. I would normally never recommend international calls or waiting in queues but it's the most painless way to get the issue resolved quickly.
I'll continue to update as promised.
Sorry all for the essay
Monoprice did not have my county (Bedfordshire) on it's system. I actually received an email to ask if they could just use Bedford (a city) instead, and they refused to accept that this was a bad idea.
This is ~3 days after ordering. Unshipped at that point. I had a REALLY hard time trying to explain why this was an issue via email, so I went to the live chat.
Basically that went like this:
First time; "I'll update the colleague who emailed you" (followed by an email from said colleague 'please select from this list - which did not include Bedfordshire and also which he'd sent me before)
Second time; Disconnected as soon as someone was allocated to me
Third time; same story
Fourth; "I'm afraid theres nothing I can do and also even though we have your money I'm afraid you now won't get any headphones, you can wait or have a refund"
I was fuming, surely you allocate stock based on first come first served?
I made an international phone call, using a sketchy looking service.
After a 20 odd minute wait, someone answered.
I explained the issue, and how I felt about it, and the issue was resolved immediately, no questions. The guy I spoke to (and I hate that I've forgotten his name - sorry dude) was a godsend. He either corrected the system or knew the process for when this issue occurs, because within a few minutes my order completed processing and has since been shipped out.
My recommendation to anyone with any shipping issues, don't bother with online chat (I can post a transcript to demonstrate why but I won't unless requested), just call. I would normally never recommend international calls or waiting in queues but it's the most painless way to get the issue resolved quickly.
I'll continue to update as promised.
Sorry all for the essay