[cskippy]

Wow, I missed a lot! The warranty change is wrong, period. You should stand by what you say. It's not an assumption, it was a fact that 5 years was the warranty up until they changed it.

Compared to other companies the 5 year warranty was a breath of fresh air but also seemed like a pipe dream. It will be interesting to see what Monoprice's response is.

 

[Stephan]

This defines a bait and switch, I wonder if someone at Monoprice messed up by putting 5 year warranty on the product page.

 

[Saoshyant]

This defines a bait and switch, I wonder if someone at Monoprice messed up by putting 5 year warranty on the product page.

I really hope that isn't the case, but they should honor it either way.

 

[rockytopwiz]

I'm on the phone with them now. I have been on hold for over 20 minutes. Got an answer, then was put on hold again. The lady I'm talking to said she only sees a one year. She asked if I had proof, I am now waiting to talk to a manager because I don't think I should have to show proof.

 

[mid-range]

   
I just noticed this too. Part of the reason I bought them was for the five year warranty. Switching the warranty like that seems pretty shady...

 The warranty information should be stated in the package. Can someone who has received the headphones please check? This is a serious issue.

 

[Maywind]

So apparently, they also changed the warranty from 5-years to 1-year for the M560. Both the M560 and the M1060 got their warranty slashed from 5-years to 1-year.

 

[Stephan]

Do we really expect a company that blatantly copies other peoples designs to have integrity to honor the 5 year warranty?

 

[xcom]

For whoever needs proof, You can use the cache page from google and you can see they had 5yrs not to long ago.
If they ask google to remove the cache page, you can always use the internet way back machine
 
Monoprice, Do right by your customers and please honor it!

 

[rockytopwiz]

Contacted customer service, the manager is contacting the IT department to see what the fk happened. They got my phone number and email I am supposed to hear back from them soon. I'll post what I hear. Such BS.

I would have pushed harder but Im at work, can't be on the phone allll day. I was told I wouldn't have to pay return shipping if I want to send them back.

 

[mid-range]

What the are you talking about?

This is not ENTITLEMENT. We all purchased a product under the assumption that the warranty was 5 years and now they switch it to one year on us. That is not entitlement. That is simply expecting what you were told when you purchased a product

How would you like it if you bought a car with a 10-year warranty and after you drove it off the lot they tell you the warranty has been changed to 3 years?

 I'm not an attorney but I think that is called false advertising; mistake or not!

 

[TWerk]

 
 I'm not an attorney but I think that is called false advertising; mistake or not!

LET'S DO THIS THE AMERICAN WAY AND SUE, SUE, SUE!

 

[xcom]

 
 I'm not an attorney but I think that is called false advertising; mistake or not!

 
 

 
LET'S DO THIS THE AMERICAN WAY AND SUE, SUE, SUE!

 
I stand by the good ol days. Let your voice be heard, O wait, I am not important enough...
 
Society... What have we become... 
 
This is the new thing.... Because people don't matter any more.... 

 
 
I gues you are right, You can call this the New American Way.

 

[theangelboy]

I don't know how long this cached Google page will be active but here is a link to the 5 year warranty version on Feb 26th.
 
https://webcache.googleusercontent.com/search?q=cache:vhALHIdYfmEJ:https://www.monoprice.com/product%3Fp_id%3D16050+&cd=1&hl=en&ct=clnk&gl=us

 

[justex07]

 
LET'S DO THIS THE AMERICAN WAY AND SUE, SUE, SUE!

I'm not a litigious person but there are definitely more than 21+ impacted purchasers who I imagine would join in on a class action suit to get it past initial review. Just the threat of having a class, even before raising any actual legal actions, can be enough to get marketing/pr/legal departments in line to remedy. I don't think my box had any paper documentation in it (or on the box) regarding the warranty which is weird considering what most every other company does. I'll have to double check when I get home if no one else has already. 

 

[xcom]

For who ever needs it.
 
I have the pdf of the 5yr warranty. I cant attach it because it exceeds the 5MB limit.