The Monkey
Monkey See, Monkey DAC
A really sick dud
- Joined
- Oct 28, 2004
- Posts
- 8,010
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- 135
Quote:
It would be one thing if we were talking about the delivery of a major piece of farm equipment, but we're talking about consumer electronics. A replacement should be out the door ASAP. But reasonable minds can differ on this, of course.
But what if, as you suggest, the vendor waits before sending out the HPs and determines the fault is with itself, do you think the vendor should offer some sort of "makegood," such as a shipping refund or credit toward another purchase?
EDIT: warpdriver mentioned it before me. I guess I can see that approach; the vendor gets a short time to conduct its due diligence and if it cannot prove the consumer is lying, it sends out a new unit. Of course, the vendor also has been sitting on the consumer's money during this period, so it should also offer gift certificates or the like.
Originally Posted by Capt. Z Hey Monkey; Try to see th whole thing from the vendor side also, before you come up with some unreasonable demands. Besides, I did not say that the buyer has to prove that there is a problem. Just give the vondor a chance to verify a few things before he rectifies the problem. That's a very basic business procedure. |
It would be one thing if we were talking about the delivery of a major piece of farm equipment, but we're talking about consumer electronics. A replacement should be out the door ASAP. But reasonable minds can differ on this, of course.
But what if, as you suggest, the vendor waits before sending out the HPs and determines the fault is with itself, do you think the vendor should offer some sort of "makegood," such as a shipping refund or credit toward another purchase?
EDIT: warpdriver mentioned it before me. I guess I can see that approach; the vendor gets a short time to conduct its due diligence and if it cannot prove the consumer is lying, it sends out a new unit. Of course, the vendor also has been sitting on the consumer's money during this period, so it should also offer gift certificates or the like.