Jamey Warren
Member of the Trade: HeadRoom
- Joined
- Sep 23, 2003
- Posts
- 739
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- 69
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Originally Posted by hulkster Seriously like said above, if J&R regularly package these headphones, wouldn't they notice a weight difference. I understand the box has weight to it, but still. And ya, you definitely should get another 21 days, they are aware of the problem. |
Originally Posted by creyc I too must put in a good word for J & R. The have never given me any problems with orders, they are fast and from everything I've seen do a great job in shipping and packaging. It's tough to say exactly where this product loss occurs, as the greater number of people handle the package before it gets to you, the larger the investigation must be. It could lie with Sennheiser. I work for a company that makes consumer electronics and very rarely the "packers" will get something wrong and there will be 2 power adaptors or a missing cable or missing product, etc.. It's extremely rare however, and we ship thousands upon thousands of products per month. Once the box is sealed up and put into its crate for shipping along with a few hundred of its closest serial number buddies, it is essentially "lost" among a thousand good boxes. It will go on some store shelf someplace, and sooner or later we will get a call about it. In your case there are the added hands of UPS. To me this sounds highly unlikely though. I just hope you get it all resolved, and it sounds like J&R is doing everything right to help you in this situation. They are shipping a new pair overnight, thats pretty good when you think about it. If you sold to someone on ebay and they claimed not to get them, would you do the same? ![]() |
Originally Posted by Capt. Z Also, I don't think that J&R should mail out the headphones BEFORE the investigation took place, otherwise J&R could receive a number of "Missing headphone" calls from people, who would like to take advatage of such policy for their own profit. |
Originally Posted by The Monkey I see, so make the consumer prove he/she is right before sending another pair. Not exactly a good policy, to me. |
Originally Posted by JJ3810 If your order was shipped UPS your packaged should have been weighed. Then it's an open & shut case. In any event, J&R will do the right thing. Mix up may have occurred at Sennheiser. |