4lx
100+ Head-Fier
- Joined
- Mar 29, 2009
- Posts
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Buyer beware... And advice if possible
I have a faulty i3 that makes a popping noise in the right earpiece whenever I move the earpiece in my ear, when I move my jaw and even when walking, I believe this is due to a pressure differential making the driver pop, this only happens in the right earpiece. The popping sound is loud enough to hear even when listening to music, so makes the earphones unlistenable, as I am hearing these pops unless I sit absolutely still...
Is anyone else experiencing this??
I have contacted the UK distributor for Audeze who confirmed the set under warranty, sent them the set and after testing have told me they can only hear the fault when they push the earpiece in hard. This is completely different to my experience and I can only assume that the tester is not getting a good seal that would achieve the pressure required to evidence the fault. I explained this to them but they are unwilling to do anything further.
As a long time Audeze customer I have never had an issue with any of the Audeze models I have owned, and I find it concerning that, although faults can and do happen, Audeze are refusing to do anything about this. This is forcing me to question what I thought was a brand I could trust based on my previous purchases, and is extremely disappointing.
Update.. After emailing Audeze US, they stepped in and after some internal discussion, someone else at the UK facility conducted further testing and was able to experience the issue as i described. A replacement pair is on its way to me. All's well that ends well.