[Wrock1]

Firmware Update Released.

Full Notes and download link:

https://en.shanling.com/article-StreamUptDec23.html

Good afternoon. I have a problem with shanling em7. when qobuz is loaded, "Unable to complit operation" is displayed. and no content is loaded. you can search for music and listen to it yourself, but nothing is loaded on the main page. empty field. changed firmware, did a full reset. nothing helped.

 

[Yggy]

I get “Error. Unable to complete operation” too when I go into Qobuz on the EM7 but it disappears almost immediately. I have purchased tracks rather than unlimited streaming and they play fine from my Offline Library through the EM7.

When I stream a Hi Res song it plays back in random resolutions or not at all. Sometimes in MP3 format, sometimes 24 bit 44.1 kHz, even though it says it will only stream purchased songs in CD quality on the attached screen shot, or it won’t play the song at all and says “It is impossible to play this track. Thank you for trying another playback format or a different track”.

I gave up on Qobuz on the EM7, it doesn’t seem to work properly. I use my iPhone Qobuz app directly to Sony Bluetooth earphones at the gym and through CarPlay when I’m driving. Qobuz only streams all tracks in hi res if I play them from my iPhone mconnect app that I use to stream from my Melco N1ZS digital music library to the EM7.

 

[chezzer]

The whole unit is overpriced and flawed, I would never buy another Shanling product, it resides under the bed and I will be lucky to get half my money back on it

 

[Yggy]

I can forgive the EM7’s minor glitches because streaming pop, EDM, and hip hop from a Melco N1ZS through the EM7 to Empire Ears Legend Evo IEMs with a Liquid Links Venom cable is thunderous and superb. Definitely, synergy dependent though, Mest Indigos sound better on the FiiO M17 dap.

 

[Yggy]

The whole unit is overpriced and flawed, I would never buy another Shanling product, it resides under the bed and I will be lucky to get half my money back on it

Sorry to hear about the problems you had with your EM7. If you’re not using it, you should sell it while you still can. I bought mine used and you are probably right about what you’d get for it.

 

[Shanling]

I get “Error. Unable to complete operation” too when I go into Qobuz on the EM7 but it disappears almost immediately. I have purchased tracks rather than unlimited streaming and they play fine from my Offline Library through the EM7.

When I stream a Hi Res song it plays back in random resolutions or not at all. Sometimes in MP3 format, sometimes 24 bit 44.1 kHz, even though it says it will only stream purchased songs in CD quality on the attached screen shot, or it won’t play the song at all and says “It is impossible to play this track. Thank you for trying another playback format or a different track”.

I gave up on Qobuz on the EM7, it doesn’t seem to work properly. I use my iPhone Qobuz app directly to Sony Bluetooth earphones at the gym and through CarPlay when I’m driving. Qobuz only streams all tracks in hi res if I play them from my iPhone mconnect app that I use to stream from my Melco N1ZS digital music library to the EM7.

Software team is checking on the Qobuz. We found out that they are using app version that's now more than 2 years outdated, so it's possible that's the cause of these issues.

 

[BlueA]

The whole unit is overpriced and flawed

This is the Shanling company approach to customers.
Any headfi thread ends up the same way.