[ClieOS]

There is a picture gallery for every thread here in the forum, some have posted a photo of their power supply here - maybe that will help you

https://www.head-fi.org/threadgalle...-streaming-elevated-to-a-higher-plane.958391/

I have a few iPower adapter myself (mostly 9V and 15V) from other iFi products I have, so I know what a iPower looks like. The question, I guess, is really why my Stream doesn't have one. You can see my adapter from picture below (*it is actually a 12V adapter, not a 15V as I previously thought). I do want to point out that the adapter works just fine as it is.

does anyone know where the Zen Streams are produced? are all Zen Streams produced from the same factory?

All iFi products are made in China, IIRC. They have a factory there.

 

[Mr BubbaHyde]

find, i will ship the unit back at my expense and work with Darin in getting a replacement unit to me if the Stereo Singapore will not. i am sure this will be accomplished and that IFI Audio take pride in its customer relations. Darin has suggested he would help me in getting a replacement as a last resort. DHL is a nightmare here since no one speaks English.

I really see very little reason to insult iFi (although you've done that time and again on this thread) but there is ZERO REASON to insult @Sebastien Chiu who use only here for help and guidance.

It is clear now that your main goal here is to complain and criticize, offering nothing constructive to the conversation, so as they say in my mind don't let the door hit ya

Cheers!!

 

[Big man on the Fox]

Is anyone here using an EtherRegen with the Zen Stream and can share thoughts?

See post #861

 

[Ninja Theory]

See post #861

Thx I did see that but I have been doing so much research, I thought it was in another thread for a different device. Thank you !

 

[rudy49]

I really see very little reason to insult iFi (although you've done that time and again on this thread) but there is ZERO REASON to insult @Sebastien Chiu who use only here for help and guidance.

It is clear now that your main goal here is to complain and criticize, offering nothing constructive to the conversation, so as they say in my mind don't let the door hit ya

Cheers!!

not true, i think your confused yet once again and are misinterpreting my post, i have not criticized IFI but i have suggested to IFI that they make a few changes to make it easier to set up and use the product. like a more in depth manual available for online access. i consider this to be positive feedback. not criticism. however the fact that the retailer did not offer the option of sending a replacement after agreeing to send me a new 12v. power adaptor odd. IFI in its quest to improve on its product should welcome feedback from its customers in it's quest to garner customer loyalty. i did not solicit Mr. Chiu's intervention since i had already been offered assistance by ifi. i would be interested how in your opinion i have insulted IFI? they are big boys and i am sure they appreciate feed back in the pursuit of building a loyal customer base. sorry if i ruffled your feathers. IFI will survive and my intention was not to criticize but merely point areas that could improve the Zen Streams UI. unfortunately i was shipped a defective unit, and i was not the only one, but in good faith i did soldier on and tried to resolve the problem through the auspices of this forum. as a last resort i contacted IFI since i had exhausted all the trouble shooting operations through retailer including a firmware check that found the unit to be up to date. the defective Zen Stream was shipped back to Stereo Singapore today at my expense and i am confident that IFI will now assist me in obtaining a replacement.
cheers.

 

[rudy49]

Ok my bad, it seems like you have said the same thing a couple of times so I must have gotten confused, I remeber trying trio help you quite awhile ago but you didn't seem very interested in sitting out your issue. Sorry you are still having trouble, I'm sure someone here can help you out, but first you must accept the advice you are being given.

Cheers!!

your advice was much appreciated. it was finally determined after all the trouble shooting and with the assistance of the retailer that the problem was not a PSU issue nor was it a firmware issue that i finally determined. the unit was defective and beyond the scope of this forum to remedy. i was offered a refund as my only option with a return shipping deadline from the retailer. it was only than that i reached out to IFI to assist me in obtaining a replacement.

 

[Mr BubbaHyde]

not true i have not criticized IFI but i have suggested to IFI that they make a few changes to make it easier to set up and use the product. like a more in depth manual available for online access. i consider this to be positive feedback. not criticism. however the fact that the retailer did not offer the option of sending a replacement after agreeing to send me a new 12v. power adaptor odd. IFI in its quest to improve on its product should welcome feedback from its customers it quest to garner customer loyalty. i did not solicit Mr. Chiu's intervention since i had already been offered assistance by ifi. i would be interested how in your opinion i have insulted IFI? they are big boys and i am sure they appreciate feed back in the pursuit of building a loyal customer base. sorry if i ruffled your feathers. IFI will survive and my intention was not to criticize but merely point areas that could improve the Zen Streams UI. unfortunately i was shipped a defective unit, and i was not the only one, but in good faith i did soldier on and tried to resolve the problem through the auspices of this forum. as a last resort i contacted IFI since i had exhausted all the trouble shooting operations through retailer including a firmware check that found the unit to be up to date. i am confident that they will now assist me in obtaining a replacement. i think you are confused once again,
cheers.

I guess I'm thinking of the iFi shouldn't have released a "beta" product out into the world comment, or any of the other numerous comments you have made in an attempt to get someone to somehow fix your issue, other than the one you bought it from, because you didn't like the way they were doing it.

@rudy49 let's be honest here, since the moment you had an issue I tried to help you, the setup of this unit could not be simpler, most have it up and running in 5 minutes or less. The ones that seem to have issues are the ones that think they know how to set it up and just go at it without RTFM. I have posted multiple times on this thread a setup procedure that has worked flawlessly for everyone who has tried it. I believe I even suggested it to you.

In fact I believe I suggested quite a few things to you but you seemed more interested in complaining about the product than responding to me so I decide to cast you off. I even let a ton of comments about iFi fly by the way, and said nothing. Even after a stint in the hospital what do I come back to? You still complaining about the Zen, after a long time in retail do you know what that tells me? Someone is trying to pull something, what it is I don't know, but that's my gut feeling when I see things like this. I've seen it before time and Time again.

So if I'm wrong I apologize, If I'm right You'll just kind of disappear ( Happens all the time too)! And if your Smart, You'll do what the hell your supposed to do and get a working unit!! By what your supposed to do I mean, not what you want, not what you think is right, but play by the rules of where you purchased it from.

That's called life, and sometimes, sometime, crap happens.

Sorry if I have offended anyone, but life is just to short...

Cheers

 

[rudy49]

I guess I'm thinking of the iFi shouldn't have released a "beta" product out into the world comment, or any of the other numerous comments you have made in an attempt to get someone to somehow fix your issue, other than the one you bought it from, because you didn't like the way they were doing it.

@rudy49 let's be honest here, since the moment you had an issue I tried to help you, the setup of this unit could not be simpler, most have it up and running in 5 minutes or less. The ones that seem to have issues are the ones that think they know how to set it up and just go at it without RTFM. I have posted multiple times on this thread a setup procedure that has worked flawlessly for everyone who has tried it. I believe I even suggested it to you.

In fact I believe I suggested quite a few things to you but you seemed more interested in complaining about the product than responding to me so I decide to cast you off. I even let a ton of comments about iFi fly by the way, and said nothing. Even after a stint in the hospital what do I come back to? You still complaining about the Zen, after a long time in retail do you know what that tells me? Someone is trying to pull something, what it is I don't know, but that's my gut feeling when I see things like this. I've seen it before time and Time again.

So if I'm wrong I apologize, If I'm right You'll just kind of disappear ( Happens all the time too)! And if your Smart, You'll do what the hell your supposed to do and get a working unit!! By what your supposed to do I mean, not what you want, not what you think is right, but play by the rules of where you purchased it from.

That's called life, and sometimes, sometime, crap happens.

Sorry if I have offended anyone, but life is just to short...

Cheers

i agree 100%, the Zen Stream shows great promise and i am sure that this has been a learning experience for all of us. i have never been a beta boy, but i decided to take a leap of faith. glad i did. great product worth the learning curve. life is for learning as Joni Mitchell once sang. sorry to have missed your replies.

 

[jasonmeister]

regrettably i am sending my Zen Stream back today after spending a frustrating week trying to get a consistent stream. i asked my dealer for a replacement but he will only refund my money minus the duty and shipping charges. any warranty issues i was advised to contact IFI directly. in my pursuit of getting the Zen to work i tried replacing the 9v. psu with a 12v. psu, checked and confirmed that the firmware was current and also reset the device several times. i am content to just stream Tidal and Spotify. i was streaming Spotify yesterday and it stopped after about three tracks into an album and i heard a loud fluttering sound from my speakers. Tidal stopped about three tracks in to Moondance by Van Morrison. just when i was getting into the groove the Zen would stop. talk about a cold shower. the SQ here when it works is very very good.
my point is has anyone on this forum have had a Zen that has worked consistently without any issues from day one? how many have thrown in the towel and returned theirs? my hope is that i am in the minority, and that i just received a defective unit..and that there are many happy campers out there.. i am willing to give the Zen another chance, it just that good. or perhaps i should wait a month or two?

I’ve been having a similar experience, although the dropouts are not quite as frequent as what you’ve described. Frustrating nonetheless.

I opened a support ticket with iFi and was advised to try the WiFi connection (I indicated that I’m using a wired connection) ...err…what?

It’s been about two weeks and I’m hanging in for now, hoping that the 2.29.2 update brings a more stable connection.

 

[Mr BubbaHyde]

I’ve been having a similar experience, although the dropouts are not quite as frequent as what you’ve described. Frustrating nonetheless.

I opened a support ticket with iFi and was advised to try the WiFi connection (I indicated that I’m using a wired connection) ...err…what?

It’s been about two weeks and I’m hanging in for now, hoping that the 2.29.2 update brings a more stable connection.

I have been trying to read back on your issues, I have had the zen from the launch day and have had zero streaming issues let me repeat that ZERO. The only issue I had was a 9v power supply that I had to hold the power button to get it to come on vs. just pressing it.

That being said may I ask how you did your initial setup? Did you start wired? or Wireless? At your setup time was the app in play or did you use ifi.local to complete your setup?

I would definitely try the wifi as they suggested just to see, yes I know it sounds silly but give it a try... you never know.

Again I have used wired and wifi, all modes, although I tend to just leave it AIO cuz I'm always switching for some reason or another. I probably have about 40 devices connected to my internet at any given time, and 3/4 of them always active so I'm loaded, lol

Let me know if I can try to help you real world...

Cheers!!

 

[RipVanWinkle1989]

I have a few iPower adapter myself (mostly 9V and 15V) from other iFi products I have, so I know what a iPower looks like. The question, I guess, is really why my Stream doesn't have one. You can see my adapter from picture below (*it is actually a 12V adapter, not a 15V as I previously thought). I do want to point out that the adapter works just fine as it is.





All iFi products are made in China, IIRC. They have a factory there.

I got the same power adapter. The Zen Stream should come with iPower, and this is not an iPower. I spoke to Sebastien, and he asked me to get in touch with the retailer about this, as my location is an issue for him to get me that iPower directly. You can check with him or with the retailer, but I guess they will provide you with an iPower.

 

[rlw6534]

I got the same power adapter. The Zen Stream should come with iPower, and this is not an iPower. I spoke to Sebastien, and he asked me to get in touch with the retailer about this, as my location is an issue for him to get me that iPower directly. You can check with him or with the retailer, but I guess they will provide you with an iPower.

iFi really needs to get their stuff together on the power adapters. I saw in the Zen Can thread people having the same issue with incorrect power adapters in the box. It doesn't speak well of attention to detail or quality control. I hope the devices quality aren't reflective of the poor accessory packaging. It nice that they are trying to make it right, but, really??? I think Ropieee will do for me in the short term.

 

[Ninja Theory]

I also find the power adapter issues a concern - it comes across as a poor quality control matter. I did check with one of the South African resellers and their power supplies are all 15v (which I think is a good thing from what I've read in this thread). However I decided on the SMS-200 with LPS today, as I'd rather play it safe (for now). I'll watch this thread to see how things progress but I do think the Zen Stream looks like a great product with big potential. I wish it had more reviews out there but I'm sure they will start popping up soon.

 

[ClieOS]

I got the same power adapter. The Zen Stream should come with iPower, and this is not an iPower. I spoke to Sebastien, and he asked me to get in touch with the retailer about this, as my location is an issue for him to get me that iPower directly. You can check with him or with the retailer, but I guess they will provide you with an iPower.

Will do.

 

[Mr BubbaHyde]

I also find the power adapter issues a concern - it comes across as a poor quality control matter. I did check with one of the South African resellers and their power supplies are all 15v (which I think is a good thing from what I've read in this thread). However I decided on the SMS-200 with LPS today, as I'd rather play it safe (for now). I'll watch this thread to see how things progress but I do think the Zen Stream looks like a great product with big potential. I wish it had more reviews out there but I'm sure they will start popping up soon.

@Ninja Theory Help me out here, you've got the majority of people telling and saying to you that this is a stellar product with superior sound quality, vs. a few bad examples of incorrect power supply, 1 or 2 defective units (out of how many good ones), and what could be improper setup or user error, that has yet to be determined, as some of these posters of issues seem to pop in, complain, someone provides an answer or a question for clarifacation, and they op back in a day or so later with another complaint acting like they were not addressed.

So when you say you decided to go with a more expensive product that I have never heard of, and quite frankly I probably have allot of products people never heard of, it prompts my interest, especially given you had the added expense of a PS, but call it the safer path. Could you please enlighten me as to this product briefly, as I do not want to derail the thread, and please without bashing the Zen why you thought this was the better path?

Oh and just so you know i wasn't kidding about products people may not have heard of, my zen stream is feeding this as I type right now...