Got it! Love how this is the only thing you responded to and nothing to do with peoples problems or my experiences.It's neither. Roon certification is a process and some actions are on Roon's end. That's all there is to it![]()
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iFi audio ZEN Stream - Streaming elevated to a higher plane
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Got it! Love how this is the only thing you responded to and nothing to do with peoples problems or my experiences.
As far as I can see, this is your first post on this thread about your issues...Wow.....a lot of fans of this unit, that's good to hear that people have enjoyed it, I HATED mine.
I went thru two units and both had massive issues. First one would only connect thru roon, no airplay, no spotify connect. Sent it back to the retailer and they had the same issue and sent me another unit. This unit would work for airplay and spotify once in a while and I was ready to just drop that and stick with roon/Qobuz but then the unit started powering down on it's own.
That was it. Nevermind the horrific customer service, they seem like they are overloaded with issues right now and service tickets would go unanswered, answers were generic and most of the time they would just say "it's broken, send it in for us to fix" without really diving into any issues.
Moving on to a Cambridge CXN V2.
Please tell me how anyone is supposed to respond to your "issues" when all you listed are generalities?
Power Supply version? Connection method? Software version? Ethernet/WiFi? Initial setup method?
Would have been helpful...
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I’m done explaining. I’m sharing my experiences. I’ve done all of it already, this has been a 2 month long ordeal, you know this isn’t their official site? This isn’t how people should be getting help with their product? They have a service ticket process on their site and yet looks like a lot of people are having to come here for help instead.As far as I can see, this is your first post on this thread about your issues...
Please tell me how anyone is supposed to respond to your "issues" when all you listed are generalities?
Power Supply version? Connection method? Software version? Ethernet/WiFi? Initial setup method?
Would have been helpful...
I appreciate your willingness to help but believe me, there is nothing you could do. In both instances I finally got iFi to admit the units were bad and to send them back for other units.
Guys, my experience with ZS is getting better day by day.
Now even my wife is able to play some streaming music![]()
Hope your wife has as good taste in music as you do!
when Tidal is connected the right light is green, click iFi stramer on Tidal connect again and the green light will disappear.
after that you will be able to use the ZS internal player
Correct!
Yea....must borrowed from my bruder.
I will try and report back
regards,
Simon
Thanks very much for keeping us posted Simon!
I’m done explaining. I’m sharing my experiences. I’ve done all of it already, this has been a 2 month long ordeal, you know this isn’t their official site? This isn’t how people should be getting help with their product? They have a service ticket process on their site and yet looks like a lot of people are having to come here for help instead.
I appreciate your willingness to help but believe me, there is nothing you could do. In both instances I finally got iFi to admit the units were bad and to send them back for other units.
Got it! Love how this is the only thing you responded to and nothing to do with peoples problems or my experiences.
Hi, @uphoto:
We recognize your experiences and emotions around this 2-month ordeal you have been through.
There is always a diagnosing process before accepting units back. We will never accept units right away, but will always provide replacements through your retailer or us directly if you are under warranty. The company supports supported thousands of customers through our system, and there will always be a wait involved. As we are all human, thanks for your understanding from that perspective as well.
We support Head-Fi because it is a great source of advice and discussion. Doesn't matter if it's our original site or not, we will be in as many places on the internet as the time we have as staff allows. That goes with the community here too, who is not an extension of us, but will do everything they can to support you and work through your issues should you have provided more info.
I appreciate you taking the time to air your grievances with us here!
What a wonderful message and way to handle things, I obviously did not go to the right place as you are the only person in this whole situation that actually had something meaningful to say (sorry but it's the truth).Hope your wife has as good taste in music as you do!
Correct!
Thanks very much for keeping us posted Simon!
Hi, @uphoto:
We recognize your experiences and emotions around this 2-month ordeal you have been through.
There is always a diagnosing process before accepting units back. We will never accept units right away, but will always provide replacements through your retailer or us directly if you are under warranty. The company supports supported thousands of customers through our system, and there will always be a wait involved. As we are all human, thanks for your understanding from that perspective as well.
We support Head-Fi because it is a great source of advice and discussion. Doesn't matter if it's our original site or not, we will be in as many places on the internet as the time we have as staff allows. That goes with the community here too, who is not an extension of us, but will do everything they can to support you and work through your issues should you have provided more info.
I appreciate you taking the time to air your grievances with us here!
I wanted to keep the unit, I really did but it felt as if this whole rollout of the product was done as a beta rollout and probably should have for quite some time first. Glad others will have a resource or have had one here but sadly I think it's too late for me........
What a wonderful message and way to handle things, I obviously did not go to the right place as you are the only person in this whole situation that actually had something meaningful to say (sorry but it's the truth).
I wanted to keep the unit, I really did but it felt as if this whole rollout of the product was done as a beta rollout and probably should have for quite some time first. Glad others will have a resource or have had one here but sadly I think it's too late for me........
If you decide to give it another shot (perhaps with some direct support from me), let me know!
If not, I totally understand as well.
Appreciate you understanding our point of view and perspective, just needed to be communicated a little bit better and that's what I am here for!
For those that experience streaming issues with the ZS, especially if you are using Tidal Connect. If your having issues like it not working or not playing and you used Tidal Connect, please watch this.
This video is unlisted, but please share it if you think it can help someone else...
Cheers!!
This video is unlisted, but please share it if you think it can help someone else...
Cheers!!
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simon740
500+ Head-Fier
ctrlm
100+ Head-Fier
OK, so I've bought and set up the ZS on my 5G network without too much trouble at all including mounting my NAS and doing the scan. So far so good and I'm listening to music. I've even turned it on & off a couple of times and it's connected again without any problems.
A couple of naive questions:
Thanks in advance
A couple of naive questions:
- I've read about an exclusive app - is this available & if so how do I get it?
- Which exclusive mode do I use if I am just pulling music from my NAS and using Airplay? DLNA?
Thanks in advance
skrzyp
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I have been having some stability issues with a second ZS, and have reported these to iFi support last Thursday and haven't received a response to my ticket. (My 1st unit has been stable with no similar issues.) My return window closes this week, hence I'm posting here. The issues have to do with sudden loss of network connectivity (red light). Once this happens, I need to restart. The issue then recurs with increasing frequency (several times/day), until the unit fails to connect at all (permanent red light). A factory reset seems to help, but I've now had to do this twice. ZS is wired (wifi off) and I have a 1 GB ethernet connection. I have two raspberry pis running Volumio, and they have been stable throughout my experience with the ZS (i.e. no local network issues with any other devices). I use it primarily to play through Audirvana, Spotify, or local files (via a USB-mounted SSD). No Tidal. I'm using a 12v iPower. It shipped with a generic 12v supply. Thanks for any thoughts.
The Exclusive app is for the most part the same as using ifi.local from any browser, I know the IOS version is "Stream-iFi"OK, so I've bought and set up the ZS on my 5G network without too much trouble at all including mounting my NAS and doing the scan. So far so good and I'm listening to music. I've even turned it on & off a couple of times and it's connected again without any problems.
A couple of naive questions:
- I've read about an exclusive app - is this available & if so how do I get it?
- Which exclusive mode do I use if I am just pulling music from my NAS and using Airplay? DLNA?
Thanks in advance![]()
Not sure about the Android, i"ll have to look
I have seriously had mine in mode 1 AIO for so long I forget that too, lol.....Put it in #1 AIO, and stream on!
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Best I could do for you at this point is say if you are wired, go into the settings and turn wifi off, also disable hotspot.I have been having some stability issues with a second ZS, and have reported these to iFi support last Thursday and haven't received a response to my ticket. (My 1st unit has been stable with no similar issues.) My return window closes this week, hence I'm posting here. The issues have to do with sudden loss of network connectivity (red light). Once this happens, I need to restart. The issue then recurs with increasing frequency (several times/day), until the unit fails to connect at all (permanent red light). A factory reset seems to help, but I've now had to do this twice. ZS is wired (wifi off) and I have a 1 GB ethernet connection. I have two raspberry pis running Volumio, and they have been stable throughout my experience with the ZS (i.e. no local network issues with any other devices). I use it primarily to play through Audirvana, Spotify, or local files (via a USB-mounted SSD). No Tidal. I'm using a 12v iPower. It shipped with a generic 12v supply. Thanks for any thoughts.
if you PM me, I can send you screen caps of all my settings, you could see if something is different...
Cheers!!
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In case anyone missed this yesterday, iFi posted this last night on Instagram...

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skrzyp
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Thanks - wifi & hotspot have been off since initial set-up. Settings are identical to my other ZS (and to my Rasp. Pis) which never exhibited these issues. (I've since moved that one to a different address,)Best I could do for you at this point is say if you are wired, go into the settings and turn wifi off, also disable hotspot.
if you PM me, I can send you screen caps of all my settings, you could see if something is different...
Cheers!!
Is the other ZS on at the same time? Other than what I mentioned, you are experienced with it so not sure what help I can be.Thanks - wifi & hotspot have been off since initial set-up. Settings are identical to my other ZS (and to my Rasp. Pis) which never exhibited these issues. (I've since moved that one to a different address,)
I don't have two, but I am wondering about the Naming of the unit in the settings? Perhaps it needs to be different if you haven't done that already.
Cheers!!
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