Hi to everyone, hope you all are in good health
I just received yesterday mi brand new Ifi Xcan and after about 6 hours of use it began to sound only through the left channel. After doing a reset on my computer and charging completely the Xcan i thought that everything should be solved but it got worse. Right now i only hear a static noise through both channels and no music. The only strange thing that i could notice before this behavior was that the amp was very hot, but as it was my first use i thought that it could be it's normal operating temperature (i was using it with my Audeze LCD2 so maybe it could sweat a little bit moving big, demanding cans)
The problem affects both to the SE output and the balanced one. It doesn't seem to be a connection problem through bluetooth because trying desperate solutions i've connected my headphones to the balanced input and i could hear the music from my pc sounding (very low). So it looks like i have a defective unit, but before sending it back i wanted to know if someone here found the same problem and, as a last opportunity, if someone knows how to do a hard reset on it.
After 15 days waiting for it to arrive it's been really depressing, it was my little hope in all this crazy pandemic scenario... Has anyone here any answer for this sad dumb??
