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My thoughts are that part of the benefits of a public forum is that people gain knowledge of a product or industry. I am in support of Jians comments and do see immtbiker as exerting undue censorship on the comments of this forum. I agree that we always must maintain a positive attitude about how we can improve and fix matters rather than just complain but we do need to air the negative experiences as well as the good.
To keep this short. I think that it is particularly bad quality to control to receive a non functioning product from the outset. We are not talking of a mass production company like samsung but a premium product for its market. I agree that Hifiman will correct and replace the product but there should be a system in place to control this process whilst Fang has a well deserved holiday.
As for Jians comment about being Chinese. I personally, interpreted that to mean that he was proud of the achievements of Fang and that the product is a high end product.
By being able to air dirty laundry we will all get to see the process and the manner in which Hifiman serves its customers and most importantly the way that Fang and his team take care of those that are his business.
I have read enough forums about Fang to believe in him and his company to easily rectify any problems. That is part of why I am awaiting my order of HE6 and didnt buy Audezes.
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If you read again, what I had said to Jian, was that if he felt what I was doing was wrong, then why use the thread to post his concerns about the way that I was handling things, for all to see. Why not act like two adults, PM me with the same concerns, and we could have discussed it, and maybe I would have seen what I did was right or wrong. I don't see the reason why it had to be brought up, off-topic in a thread where hundreds of people are reading the posts.
I'm a pretty reasonable guy, and if I would have gotten a mature, non-aggressive PM from Jian, I might have agreed with him and we could have worked things out. But why (using an analogy here) yell at the friend at Walmart in front of other's instead of trying to work it out personally in the car. If I was still being stubborn and Jian felt there was no way to resolve my actions that he might not have liked,
then bring it up in the thread. It's like at work, when I have a complaint about a co-worker, I go to him and try to have a conversation and resolve the problem. I don't instantly run to the manager and complain about my co-worker.
That was my key point. We all make mistakes and I'm open to having someone come to me and tell me their feelings, but of course I'm going to get defensive if it is done in front of hundreds of people.
I am not exerting undue censorship about comments on the forum. I was merely pointing out facts. I am allowed to post as a member as well as a Mod. When I pointed out that I felt it was wrong about a member being truly "angry" with a company when they didn't get a response back from the president, I followed that up with the fact that he must have had communication with the company because he very clearly stated that he was getting a replacement. So what you are saying about a member not getting a response from the company because the owner is away, is incorrect, if they have made arrangements to get a replacement it means they spoke to someone in the company. Of course you don't just abandon your customers just because you are going away.
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