What was your warranty issue with the HEX? Loose left ear cup gimbals, or?
So you are not selling your HeX... Hmmk.
Well I had three warranty issues with my pair. One of them being the left gimbal being loose and it could bottom out and scuff the black chrome finish over time. They should be able to fix that, but I got a new pair since the right speaker connection was loose and cutting out, and both SE cables were fraying at the base of the 2.5mm connectors. Here is the kicker, I hadn't even used the cables. I plugged in the 6.3mm one for about 30-60min to listen and compare . But have been using the he1000's 4pin balanced cable the whole time I've owned them. But the he1000's have over several hundred hours of listening and no fraying at the ends of the 2.5mm. I just got a bad overal hex. I guess it's not really that common. Only a few cases have been reported. So I'm not stressing. I know a lot of companies have hiccups when they release a new model. They soon iron out the bugs and get them fixed and issues properly addressed. I still love hifiman as the customer service has been good despite the fact they are moving their warehouse to New York as we speak. This has cause an undesirable wait time in their rma process. I don't even want to get into that. But I'm human and understand and am reasonable. Oh yes! I said it, I'm reasonable. I expect a lot from this headphone and its delivered well to most of my expectations. The biggest gripe I have now is that they don't have a mobile case for it. It needs to happen... Let me say it again. Hifiman!!! Listen up!!! Make us a mobile case for the HEX and HEK! Immediately! I am shocked this wasn't done for the release for the HeX. But I really hope they jump on this task soon. I would have rather had a fancy mobile case than some useless leather wrapped heavy box that is awkward to open and close.
I hope they make a case that is much nicer than the he4-5-6 round speaker models mobile case. The gold foil emblem looks kinda cheap imho.
I like oppo's case for the pm3, nice material and low profile. But the HEK and hex need more padding and structure . Better materials please! Maybe a nice embossed hifiman logo into the case, or even a real metal logo that is recessed into the case so it won't catch on things while being transported. Soooooooo, jump to it hifiman! Let's see a Mobile case!
I said it enough, but those who agree, please speak up. I would hope we could get their attention on this subject.