[antonyfirst]

I am having a problem with my Etymotic: one driver (the right one) sounds at much much lower volume than the other one. What should I do (other than sending them back for warranty)? I have now removed the filter on the right driver completely, so to rule out that possibility, but it's still sounding super-low... I really don't know what I should do....
 
Thanks for helping
Tony

 

[some1]

Have you checked the quieter side in your opposite ear to check its not your ear blocked with wax?
 
Other than that, i suggest you do do a warranty claim.

 

[ClieOS]

The driver is probably drying. Just send them back and Etymotic will replace the faulty side.

 

[soundstige]

Could be a loose solder joint on the driver that is only transmitting a portion of the voltage. Does it get louder or quieter *at all* if you tap the housing or jiggle the wire going into it around?

 

[antonyfirst]

Hey Clieos,
 
what do you mean by saying that the driver is probably drying?
Anyawy, I believe my best chance will be indeed to send them back to Etymotic.
Chance are that I'll have to pay full price for them: they are within the two years, but I don't have the proof of purchase anymore, which seems they are requesting.
 
Thanks for all the answers.

 

[antonyfirst]

Anyway, if anyone had a replacement driver, that would be even quicker since it wouldn't involve shipping overseas and back.

 

[ClieOS]

Hey Clieos,

what do you mean by saying that the driver is probably drying?
Anyawy, I believe my best chance will be indeed to send them back to Etymotic.
Chance are that I'll have to pay full price for them: they are within the two years, but I don't have the proof of purchase anymore, which seems they are requesting.

Thanks for all the answers.

When BA driver is dying, it can show symptom of volume reducing before it goes completely out.

Oh, just to rule out faulty cable, you should swap side since it doesn't matter which earpieces are on which side. Also, you should email Etymotic and ask them first before deciding to send the IEM or not. They keep all the serial number of the driver in record so maybe they can fix it for free, which will worth your while.

 

[antonyfirst]

For anyone interested: replacing the Etys in my personal case (broken cable, one broken earpiece) would cost 130$ + shipping. It would be still worthwile if they said that I don't have to send mine back.

 

[AstroTurf]

Quote:

It would be still worthwile if they said that I don't have to send mine back.

Not sure I understand this sentence...
 
Could you explain?
 
Thanks, Jim