[RasmusseN]

Quote:

Originally Posted by upstateguy /img/forum/go_quote.gif Been there, done that! Sennheiser replaced the HD650 head band immediatly. Great company. Great headphone. USG broken head band after replacement

looks good I was surprised they basically gave you a whole new shell for the HD650. I wonder if that one HD580 jubilee part is like that also if it is I could essentially make my HD580 jubilee edition well I will call tomorrow and see what they can do for me. it's assuring to know they replace it immediately.

 

[souperman]

Quote:

Originally Posted by RasmusseN /img/forum/go_quote.gif looks good I was surprised they basically gave you a whole new shell for the HD650. I wonder if that one HD580 jubilee part is like that also if it is I could essentially make my HD580 jubilee edition well I will call tomorrow and see what they can do for me. it's assuring to know they replace it immediately.

wait did they replace it or fix it or what is the deal?

 

[andrewx490]

yeah it looks cracked?

 

[RasmusseN]

Quote:

Originally Posted by souperman /img/forum/go_quote.gif wait did they replace it or fix it or what is the deal?

they send him a whole new headband with foam and even the things to hold the drivers. I called today and the parts department was out for lunch so I am awaiting a call back hopefully they do.

his still looks intact mine is full snapped i can wear it but the headphone doesn't go really around my head more like an m on my head

 

[RasmusseN]

well I still have a broken headband

the cheapest headband is the HD600 at $68 from what the rep told me

last time I called they said I could send in my headphones and get a repair but I use my headphones pretty often and don't want them to go on vacation. He said they may let me send in my broken headband and get a new headband back. I'll call tomorrow so far I've been pretty disappointed

I ordered HD650 headband foam back in July they called 2 weeks later saying they got the wrong address so I gave them the address again and never received it they sent me a letter saying they credited back my $12.12

called today and ordered it again hopefully they get it right this time

 

[audiomagnate]

My new amazon 580s had a cracked headband right out of the box. I sent them to Senn with a copy of my receipt and got them back repaired about a week later (that was about two weeks ago) .

 

[465]

I thought the accessories, like headband, cables, etc only have 6 months warranty? That's what Sennheiser told me. The 2 years or so warranty is for the headphone, not including accessories.

 

[Schalldampfer]

Call Sennheiser. Had this happen to my 650 and got it fixed quickly.

 

[RasmusseN]

Quote:

Originally Posted by Schalldämpfer /img/forum/go_quote.gif Call Sennheiser. Had this happen to my 650 and got it fixed quickly.

this is the 2nd time I've heard this it's like HD650 owners get special treatment and HD580 users get told to buy a $68 headband.

 

[Schalldampfer]

Quote:

Originally Posted by RasmusseN /img/forum/go_quote.gif this is the 2nd time I've heard this it's like HD650 owners get special treatment and HD580 users get told to buy a $68 headband.

Did they actually tell you to buy it...? My apologies, then.

 

[audiomagnate]

Quote:

Originally Posted by 465 /img/forum/go_quote.gif I thought the accessories, like headband, cables, etc only have 6 months warranty? That's what Sennheiser told me. The 2 years or so warranty is for the headphone, not including accessories.

The headband is not an accessory, it's part of the headphone. The 1/4 inch adapter is an accessory.

 

[Bhatman]

Sorry to open up a dead post, but I was able to get some information about the replacement parts. They still have them for sale and offer them for 50.00 USD + ship. Dwight at spare parts is awesome and offered plenty of help to make sure that I get the right parts.

 

[necropimp]

Quote:

Originally Posted by upstateguy /img/forum/go_quote.gif Been there, done that! Sennheiser replaced the HD650 head band immediatly. Great company. Great headphone. USG [pics snipped]

so you send them a broken headband and they sent you back a broken headband?

 

[1Time]

I broke the headband on my HD580 in two when bending it back in an attempt to loosen its grip. I have since learned that the headband should first be fully extended and then only bend the metal band and not the plastic part. I sent my HD580 in under warranty and Sennheiser sent it back with a new headband and other new parts that I had no problem with, free of charge. Sennheiser gets an A+ in my book.

 

[proxops-pete]

I know I'm bringing back a dead thread but... my headband on my HD580 also just snapped all of a sudden!! >.< I didn't check headbands for HD600 but HD580 part list doesn't have a headband... only headband cushion... but Bhatman... do you have that guy's phone # directly??