I don't work for them, I'm a customer just like the rest of you! You are an LH Labs customer just like me and that's what I mean by their people. No one signed up to be on hold this long, but so far everything I've received has been A-1. I have my V2+ and Pulse Signature and to my ears, they both sound great! My point is that I have something to pacify my hunger for great sounding music right now and it's helping me to withstand this long wait time until the rest of my gear comes! I'm not worried about it being out dated because it won't be ! That's all I have to say !!
At this point I think it's better to just write them off and consider my money lost. If we even get our gear it's just going to be another headache after headache and I'm sick of being feed the same BS over and over again nor is it fun seeing what excuse Larry can come up with this week to explain the latest LH **** up.
Even if I do get my gear I have little faith it'll sound great or work if the experience with my Pulse is anything to go by. The support is a joke, 43 days to even get a reply and probably just as long before they admit there is a problem and I can send it back. It's not worth this headache. I'm not the first to experience this, nor will I be the last.
Just stop subscribing to this thread, stop visiting their so called forum, stop looking at the scam site Indiegogo. Consider my money lost since I'm never getting it back and forget LH Labs exists.
If I get my stuff great, if it actually works and sounds good even better, and if not then oh well. Can't get a refund or hope to resell it so better off to just write it off and consider this an very expensive lesson.
I could of put up with the waiting, it's the complete lack of support that has finally done it for me. There never has been any and nothing shows that there ever will be.
I'm glad for some everything works and sounds great, but just wait till it doesn't and you actually need their support but there isn't any and then you come back here and tell me how great LH are.
When it works I'm sure it's great but it's when it doesn't that I'm worried about. I have so much coming, I dread it now cause god forbid one thing doesn't work and I have to go through this BS again
What you should really worry about is how it can take months to get a reply and even longer to ever get an issue resolved. It's only going to get worse as more gear comes out, just wait for the Wave. If you think this is a storm just wait, this is nothing yet.
I could go on but it's all just
just easier to walk away