update today, suddenly they have 200 to make rather than the last 80-100.
I hope they get the new order system loaded with all campaigns, so they know what they have to make.
13 hours ago
Dear Pulse Backers,
[COLOR=2A2A2A]
Happy New Year to all our backers!
We would like to address a couple of points that have been brought up in recent weeks.
1. Some backers are asking why there are few Pulse Infinity units for sale on Amazon while there are still backers waiting. These units were purchased by Amazon from our company in late 2015 and they hold the control of it. We have reached out to Amazon to pull them back and ship to backers but they have not responded. They are units owned by and sold through Amazon.
2. Regarding outstanding Pulse Infinity units, due to most of these units are actually the upgraded and upgraded version. Indiegogo's simple text based export on different perks made the data integrity hard to 100% correction. In the end, we found that the amount of units we believed were outstanding was incorrect. We have been combing through the data, and our originally estimated numbers of remained wrong, the [COLOR=FF0000]actually number is 197[/COLOR]. To concur that problem, we have upgraded to a new eCommerce system and are entering the remaining Pulse Infinity orders there. You will get the email notification when we done the orders import. And you could update your shipping address there and confirm if the order listed inside are 100% correct.
Product wise, since we decide to abandon the remaining last batch of PCBs. We would make one good round of PCBF+PCBA. Our target is to complete the remaining [COLOR=FF0000]Pulse Infinity orders by mid to end of March[/COLOR].
3. During the past few months, we collect all RMA logs vs different serial numbers and PCB batches we have on hand. The majority of units that has issues are out-of-sync on internal signal lines and sometimes will cause USB input interrupted or volume control disabled. We found the real reason behind is the I2C signal transmission is not stable. And I2C signal lines needs to change two resistors from original 2000R to 500R, and whole issue is gone. And after this modification, units sent out and been played for months without any problem. It took us a long time to dig out this reason, which even PCB factory don't have a full explanation why only few batches with our thousands of Pulse DAC will have this issue on the condition we didn't change the design at all.
Anyway, from three months ago, all our ship out units has this part fully tested again and again to make sure no similar issue happened. Now, we are confident this tech issue has been solved.
Thanks and best regards,
[/COLOR]
LH Labs