I am sorry to hear about your fails, I also show you have not responded to your ticket in two months now. It would seem the MU shield was simply missed when work was done on your unit. Yes you must turn the knob to engage volume as a safety precaution to your amp and headphones (that was embedded in the firmware update). typically from when computer sleeps then turns back on, we have gotten feedback from our customers to mute the system until the volume knob is engaged to avoid loud system sounds etc. like your windows boot on sounds and so you can see where your dB is currently set to and adjust your amp accordingly before turning the knob.
Please respond to your ticket so we can have your issue addressed.
It's been a while since I visited these forums. I'm assuming you guys have no idea what a hassle it is to deal with RMA's on an international level. I don't have the time to deal with flawed design and broken hardware especially when I'm currently in the process of relocating back to the Bay Area.
1.) I have multiple units that failed. One unit is in HK and I can't ship it to your China RMA depot without showing a proper invoice and insurance because the Chinese govt wants their $.
2.) I have NO confidence in your China service center being able to fix the problem
3.) Given that you guys can't seem to finish delivering the remaining Pulses along with all the other people reporting how long it takes you guys to respond or fix things, I wonder when you guys can even RMA these things.
I was one of your early backers backing 3 x pulse+lps putting my faith in Larry by voting with my wallet. What I got for my $3k+ is junk. Really it's just junk right now.
I want YOU guys to pay and fix these things back in the US because couriers in HK aren't willing to take it to China without an invoice.
I really wonder if you guys even realize that you don't have much of a reputation or goodwill with original backers like me. Furthermore, you've lost future/potential customers because people like me have made it my mission to make sure everyone that I know stay away from you guys.
Comparing the Pulse head to head with a Mytek, M-DAC, Benchmark DAC2 made it painfully obvious just how flaky/broken the Pulse really is. Again, I really would like to know how you guys can claim to have such high testing standards when I can find so many problems/flaws with it
right out of the box. From the videos I shared with your techs, all these are considered 'ghost' issues but they're very real to me when I almost thought my HD650s were destroyed simply by plugging it into the damn Pulse. Being fed up with this thing, I opened up the damn thing and found out its missing the shields. Look at the photo. That QC passed sticker is a joke to me.
I have an idea, why don't you/Larry etc put yourself in my shoes feeling like a complete fool when you give up $3k+ of your hard earned money. I guess I just might have it all wrong because for you guys and all the other big spending audio guys, money grows on trees and $3k+ is really nothing.
I'd like to call out all the so called reviewers that praised this thing like it's the second coming of Christ because I question how you guys are testing, if at all. If someone like me can find so many problems right out of the box, I don't know what you guys are doing. Luckily, I actually know of a reviewer that agrees with me and have the evidence of that conversation but I don't think it's prudent to post that at this point.
Of all the gear that I've actually used, (Mytek, Benchmark, Audiolab, Gryphon, Goldmund, Job), the Pulse is the only piece of kit that has caused me problems right from the get go. This thing isn't a Tesla/rocket.
