[taz23]

Tomorrow is day 16 for my current ticket regarding firmware for the SFi.

No response at all as yet.

I am only at day 4, and it looks like I am in for a long wait.

 

[oneguy]

Day 11 since my Revive was returned and I haven't been refunded yet...

 

[hemtmaker]

Hi guys. It's been awhile. Looking at the past few posts, it seems some of you are having playback problems. Is it normal for support not to answer your ticket for 10+ days? 

Turning on/off the pulse infinity multiple times does not work for me.

Are you on 2V0? My com issues went away after I upgraded

 

[eac3]

Are you on 2V0? My com issues went away after I upgraded

 
Main firmware is 2.0. Using the last drivers (3.26/Nov 2015) that are publicly available.

 

[greenkiwi]

My Infinity is back in the LHLabs shop... the display stopped working.

 

[jbr1971]

   
Main firmware is 2.0. Using the last drivers (3.26/Nov 2015) that are publicly available.

 
Firmware 2V0 is reported as Main 3.0 in my XFi

 

[hemtmaker]

Main firmware is 2.0. Using the last drivers (3.26/Nov 2015) that are publicly available.

Not the main firmware but the USB one. Check under the LH control panel. I was on 1V5 when I got the issues

 

[eac3]

   
Firmware 2V0 is reported as Main 3.0 in my XFi

 
cool
 

Not the main firmware but the USB one. Check under the LH control panel. I was on 1V5 when I got the issues

 
According to the Light Harmonic Control Panel, I am on 1V5.

 

[Drsparis]

Came here wondering about aupport tickets as i havent recwived a response in regards to shipping. I hope they don't blindly ship to the address as i have moved... twice since first purchassing this unit lol... :'(

 

[Audio Addict]

Came here wondering about aupport tickets as i havent recwived a response in regards to shipping. I hope they don't blindly ship to the address as i have moved... twice since first purchassing this unit lol... :'(

 
You should have received a Survey Monkey survey to finalize your shipping address.

 

[Drsparis]

You should have received a Survey Monkey survey to finalize your shipping address.

Wow just checked, i did. Never opened it though as it had a "spammy" title... very much unlike the big green button on the inside of the email asking me to confirm my address.

Anyways thanks for the quick response, i will now pray.

 

[Audio Addict]

Wow just checked, i did. Never opened it though as it had a "spammy" title... very much unlike the big green button on the inside of the email asking me to confirm my address.

Anyways thanks for the quick response, i will now pray.

 
no problem but the surprise being it was from Gavin.

 

[eac3]

Not the main firmware but the USB one. Check under the LH control panel. I was on 1V5 when I got the issues

 
You were on 1.5? Is there a page to get 2.X? I have the new chassis. Thanks.

 

[hemtmaker]

You were on 1.5? Is there a page to get 2.X? I have the new chassis. Thanks.

I sent a ticket to LH with my infinity serial number and they got back to me with the instructions and firmware the next day.

 

[oneguy]

Day 11 since my Revive was returned and I haven't been refunded yet...

I am now at 2 weeks since my Revive arrived at their company for refund. 3 messages sent through their support page and a PM sent to Manny, all with no response. I had the initiate a credit card dispute today so that I could get my money back.