RSVRMAN
Head-Fier
- Joined
- Oct 19, 2009
- Posts
- 72
- Likes
- 18
Same here...will order in 3 to 6 months.
Depends on your definition of great. To me, this kind of direct communication and quick, decisive action regarding issues during a new product rollout is unusual and a great way to build customer confidence in the brand.
If I'm not mistaken, they have a consistent track record of 'making things right' for their customers. This is a rare thing with firms -- even when they have high margins; really unusual when margins are low. This unique combination of high-value products plus the commitment to first rate customer service is what attracted me to the brand and will keep me buying their products as I move through the mid-tier to high-end headphone systems in the next 2-3 years.
It is great that they stand behind their products, but all companies need to under duress of payment. Ie credit card refund.
This is just my opinion when you buy products is all. Proper quality control prevents this. Maybe $10.00 more to cover the tech to test this? To which Id happily pay.
If this sort of thing doesnt bother you then great, but it does me. Even if its just $79.00.