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Originally Posted by zhix /img/forum/go_quote.gif
for some strange reason though, my right ear is STILL not sealing as well as the left lear, the RIGHT moniter seems to have a gap in the ear which i can hear air escaping when i press on the faceplate. when i press on the LEFT moniter, there is no air escaping.
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i am seriously considering just accepting this pair though i am not entirely satisfied but there is only so much i can do. I did send an email to UE asking what else can be done. So far, no replies.
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When you talk to UE by phone, ask the Lab Supervisor if they would be willing to do a "build-up" on your right ear, rather than you having to get new molds. Your needed adjustments are in the tolerance of 10 thousandths of an inch. What other labs have done is to add small applications of clear lacquer to increase the size in the last 1/2 end of the right mold. It is not visually objective and can make the difference between "great" and "almost good".
Beware, the lab may have to make a couple of attempts, which would include more shipping unfortunately. The lab has no sense of reference so you need to be as descriptive as possible. What are you doing when you lose the seal? Standing, sitting, exercising, laying down, chewing, yawning, etc. Also please note how loose the gap is--a little, slight, happens all the time, etc. This will give them a reference how many applications of the build up material they need to apply in the lab. Given your present situation, I think it is worth another couple of tries. Ask that they bear the costs of shipping, which is normally expected at this level of corrective service.
I thought you might like to have some encouragement from another user who has been through this type of war before with another company (six times). Don't take no for an answer. They are your product and you deserve to have it work correctly for that kind of money. Also, please be sure you are talking with the supervisor of the lab who actually does these type of enhancements before you ship the product in. That is the most important person that can really help you, but keep the Customer Service Manager in the loop on all of these requests and financial commitments.
Hope this helps. Keep your chin up. You are almost there!
david