[xSDMx]

Returning my UTWS5. Lots of little issues that hopefully are just a QC defect with my pair and not widespread.

1) The earhook microphones don't work consistently. When they're not working, I have to disconnect and re-pair and that usually fixes them for that audio session.
2) Sometimes one of the earhooks won't turn off when docked in the case. Yes, I've tried cleaning the contacts. I've ensured that the earhooks are making a good electrical connection to the gold prongs. There is plenty of room in the case (SE846 are low profile). But, one out of every three times, one of the two earhooks won't turn off in the case, won't charge, and will keep trying to pair to my phone (surprising me with my audio cutting out when it flips from my current output device to the UTWS5 that is supposedly turned off).

From a SQ standpoint these are really great. But, I think they still need some time to bake.

 

[Dsnuts]

Been using my set for the past 3 week. I don't get any of the issues you have. I am leaning more toward a lemon in your case. I have had zero cut outs or disconnection issues. This being said I would have probably done the same thing.

 

[erockg]

Returning my UTWS5. Lots of little issues that hopefully are just a QC defect with my pair and not widespread.

1) The earhook microphones don't work consistently. When they're not working, I have to disconnect and re-pair and that usually fixes them for that audio session.
2) Sometimes one of the earhooks won't turn off when docked in the case. Yes, I've tried cleaning the contacts. I've ensured that the earhooks are making a good electrical connection to the gold prongs. There is plenty of room in the case (SE846 are low profile). But, one out of every three times, one of the two earhooks won't turn off in the case, won't charge, and will keep trying to pair to my phone (surprising me with my audio cutting out when it flips from my current output device to the UTWS5 that is supposedly turned off).

From a SQ standpoint these are really great. But, I think they still need some time to bake.

I'm having the same #2 issues. I've reset, repaired, rebooted to see if that fixes the issue. Not having mic issues... yet. Also, seeing if turning the app off and only having one set of UTW5S paired at a time helps the connection/charging issues.

 

[erockg]

If you don't mind to try the beta firmware with ambient mode added, I coud PM you.

Best regards

@FiiO any chance I can try this beta firmware (for iOS) too with ambient mode? I'm having odd issues with random connections when in the case as well as random music pausing. Maybe the beta fixes some bugs as well. Thanks.

 

[sgtbilko]

I'd also be interested in when the utws5 is coming to the UK.

I'd also like to know when the UTWS5 will be updated with a customisable equalizer.

thanks in advance.

 

[voicemaster]

Returning my UTWS5. Lots of little issues that hopefully are just a QC defect with my pair and not widespread.

1) The earhook microphones don't work consistently. When they're not working, I have to disconnect and re-pair and that usually fixes them for that audio session.
2) Sometimes one of the earhooks won't turn off when docked in the case. Yes, I've tried cleaning the contacts. I've ensured that the earhooks are making a good electrical connection to the gold prongs. There is plenty of room in the case (SE846 are low profile). But, one out of every three times, one of the two earhooks won't turn off in the case, won't charge, and will keep trying to pair to my phone (surprising me with my audio cutting out when it flips from my current output device to the UTWS5 that is supposedly turned off).

From a SQ standpoint these are really great. But, I think they still need some time to bake.

I have 2 sets and none of the issue listed here happened to mine so far.

 

[erockg]

I have 2 sets and none of the issue listed here happened to mine so far.

You're incredibly lucky. I'm having odd random connect issues when I put both sets of mine in the case. It's annoying. I just quit the app so maybe that helps. So far so good. No mic issues here.

 

[voicemaster]

You're incredibly lucky. I'm having odd random connect issues when I put both sets of mine in the case. It's annoying. I just quit the app so maybe that helps. So far so good. No mic issues here.

I only use the app once when connected to my phone, but most of the time, I am connected to my win10 pc.

 

[erockg]

I only use the app once when connected to my phone, but most of the time, I am connected to my win10 pc.

iOS 24/7 sadly.

 

[xSDMx]

Android mobile. I shouldn't have to pair to a PC or force exit the mobile app that has vital controls (esp. with the upcoming ambient mode requiring the app) to workaround bugs. But it's a good set of data points for the FiiO product team to debug the issue.

 

[voicemaster]

I am also rotating between TRN BT20S pro + Mele, BT30 + KATO, AZ09 pro + T3 plus, UTWS5 + Timeless and UTWS5 + Variations. They all just connect to my USB bluetooth dongle connected to my pc as long as you turned off (usually by putting them into the case normally, but for UTWS5, you need to put the earhooks back to the case and close it) each before connecting another bluetooth earhooks.

 

[FiiO]

I'm having the same #2 issues. I've reset, repaired, rebooted to see if that fixes the issue. Not having mic issues... yet. Also, seeing if turning the app off and only having one set of UTW5S paired at a time helps the connection/charging issues.

@FiiO any chance I can try this beta firmware (for iOS) too with ambient mode? I'm having odd issues with random connections when in the case as well as random music pausing. Maybe the beta fixes some bugs as well. Thanks.

Dear friend,

Sorry about that. For the issue one, we have reported to the engineers for check and improve.
As for the beta firmware, would you mind finding an Android mobile phone for help? And we will try to release the new stable firmware soon.

Best regards

 

[FiiO Willson]

Just have to say. I'm really loving the UTWS5. The microphone issue seems to be consistently resolved for me now which also seemingly fixed the Google Assistant bug. These are BY FAR the best earhook adapters I've used. And I've tried basically all of them. Nice work, @FiiO @FiiO Willson ! Hoping to see continued FW updates/improvements, but even as-is, really loving these and can confidently recommend them to others!

FW5 is expected to be available around May next year, and there are some problems that are still being tackled. I believe FW5 will be a very competitive product

 

[erockg]

FW5 is expected to be available around May next year, and there are some problems that are still being tackled. I believe FW5 will be a very competitive product

May??? Wow. That's pretty far off. Will there be any firmware updates to the version you have out in the iOS Appstore?

 

[soun1218]

May be able to purchase from Japan.

https://a.aliexpress.com/_mt3bUIk