[FiiO UTWS5 2025/UTWS5] True Wireless Bluetooth Amplifier Is Officially Released!

Dec 22, 2024 at 2:20 PM Post #3,031 of 3,151
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Dec 23, 2024 at 6:30 AM Post #3,032 of 3,151
I would appreciate it if someone tested the other subjective differences between the firmware versions. I may do so soon, but perhaps someone else is interested.

- Microphones
- Playtime
- Sound quality
 
Dec 23, 2024 at 10:26 PM Post #3,033 of 3,151
Dec 24, 2024 at 3:57 AM Post #3,035 of 3,151
I also bought the UTWS5 specifically for the ambient mode, very disappointed that it's removed.
Can you tell us something @FiiO ?
Dear friend,

Hi, in fact, the ambient sound function is not an advertised feature. In the beginning, the ambient sound function is only for assessing use. Considering that the effect of ambient sound is not very satisfactory, it is temporarily disabled. If you would like to use the firmware 0.63 with ambient sound function, you could contact support@fiio.com for help.

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Dec 24, 2024 at 4:14 AM Post #3,036 of 3,151
Dear friend,

Hi, in fact, the ambient sound function is not an advertised feature. In the beginning, the ambient sound function is only for assessing use. Considering that the effect of ambient sound is not very satisfactory, it is temporarily disabled. If you would like to use the firmware 0.63 with ambient sound function, you could contact support@fiio.com for help.

Best regards
I already contacted support on December 20th and received no response. Yes, I would like to have this function with the relevant firmware versions.
 
Dec 24, 2024 at 4:51 AM Post #3,037 of 3,151
in fact, the ambient sound function is not an advertised feature.
https://fiio.com/newsinfo/970253.html

It is still in your FAQ. And it is in our printed quick guides that we received with the devices. So I would say that it has been advertised.

Imagine every customer receiving a printed brochure where this function is mentioned with instructions on how to use it, and then the function is no longer available. :) It works fine (maybe not perfectly), but it has been removed. I don’t see the logic here, sorry.
 
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Dec 25, 2024 at 4:25 AM Post #3,041 of 3,151
From the support:

"If you would like to use the firmware 0.63 with ambient sound function,
here is the download link:
UTWS5 2025 0.63 firmware with ambient function:
https://fiio-firmware.fiio.net/UTWS5 2025/UTWS5_2025_bt_dfu_v0.63_ambient.bin
FIIO 3.29 download link:
https://fiio-firmware.fiio.net/FiiOControl/FiiOControl-v3.29.apk

Note: You could use the FiiO Control APP 3.29 version for ambient sound adjustment and triple click the button in right earhook to enable/disable ambient sound function."

Thank you for your help!
 
Dec 25, 2024 at 5:32 AM Post #3,042 of 3,151
https://fiio.com/newsinfo/970253.html

It is still in your FAQ. And it is in our printed quick guides that we received with the devices. So I would say that it has been advertised.

Imagine every customer receiving a printed brochure where this function is mentioned with instructions on how to use it, and then the function is no longer available. :) It works fine (maybe not perfectly), but it has been removed. I don’t see the logic here, sorry.
Dear friend,

Hi, the ambient sound function is for beta testing usage previously. The firmware may change so the final function could be checked via the FIIO Control-UTWS5 2025-guide page instead. And I have also provided the firmware with ambient sound function for you. If you would need, you could install that firmware for your UTWS5 2025. Thank you.

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Dec 25, 2024 at 6:39 AM Post #3,043 of 3,151
Dear friend,

Hi, the ambient sound function is for beta testing usage previously. The firmware may change so the final function could be checked via the FIIO Control-UTWS5 2025-guide page instead. And I have also provided the firmware with ambient sound function for you. If you would need, you could install that firmware for your UTWS5 2025. Thank you.

Best regards
Hi! Yes, thank you very much! I've mentioned it in the previous message. Hope that you will officially return it in the future.
 
Dec 25, 2024 at 8:42 PM Post #3,044 of 3,151
Hi! Yes, thank you very much! I've mentioned it in the previous message. Hope that you will officially return it in the future.
Dear friend,

I have reported your feedback to the product manager, hope they could bring this feature back in the official firmware in the future.

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Dec 27, 2024 at 3:25 AM Post #3,045 of 3,151
Dear friend,

I have reported your feedback to the product manager, hope they could bring this feature back in the official firmware in the future.

Best regards
Again, thank you. I appreciate it.

Let me put it this way. I have some sound interference in my recorded sound messages (I reported it to support), but don't have it when using ambient sound (I'm not talking about recording in this case). Ambient sound works remarkably well on pause (which is the only way I use it, so it is a splendid function for me).

So, if your team needs to turn off ambient mode completely to eliminate sound interference in voice messages, that is okay. I will live with it. 😊 But if these are separate issues, then it would be great to solve one without affecting the other.
 
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