I missed out on the new m11 from them, due to problems with my PayPal, so they have offered me an alternative I wass so pi**ed off when I opened the package as the player clearly has seen some usage. Anyway, lesson learned, no refurbished stuff from them ever again and probably nothing else, because not really the first impressions you want from a shop.That is pretty shocking from them - at the very least they could have cleaned the damn thing!
I got my new M11 from them and no issues, but good to know to steer clear for anything not new!
Bought one from ebay now, hoping this one will be better