I have had positive experiences dealing with EE this year since the Covid 19 impacts started. Maybe I'm lucky but I sent an IEM set for diagnosis/repair as well as order a new IEM set and in both instances had quick turnaround. I received status updates for every step and every email I sent was answered the same day. Happy customer here.
My wife doesn't like you guys tho because I don't hear her when she's yapping from the other room
My wife doesn't like you guys tho because I don't hear her when she's yapping from the other room
Hey everyone! I just wanted to take the time today to keep you all in the loop. First and foremost, i'd like to apologize for all of the recent product delays. As you all know we ambitiously launched several new products during a very questionable period and with your support we’ve had tremendous, record-breaking success. While that's all extraordinary news it also came with several unexpected issues on our end.
Supplies/Suppliers – From cables to drivers we’ve faced an astonishing number of delays from just about every supplier leading to extended ETAs. We're ordering everything in far more excess than usual to avoid anymore potential delays in the future.
Employees - Perhaps the most difficult subject for me to discuss but I truly feel it's best to be transparent. Several of our employees have been affected by COVID-19 and it's really strained our lab. While no staff member of Empire Ears is directly infected with COVID-19 it has affected the lifestyles of our employees, primarily childcare. Schools are back in session now (virtually) and children are legally required to have adult supervision while assisting with online classes. Because of this we've lost nearly half of our manufacturing staff and have since hired several more but our rigorous training program requires a minimum of 6 months before we consider anyone proficient.
So needless to say Dean, myself and the remaining staff have been working tirelessly at all hours to try and fulfill every order to the best of our abilities. We can't apologize enough for the delays and we know how much this affects both you and our dealers but we are persevering and doing everything that we can. We wholeheartedly appreciate all of the overwhelming support with the launch. Thank you all for your patience, understanding and support.
On an entirely different note we've officially broken into the 4 digit mark for the number of Odin and Hero units sold! Now we just need to focus on handcrafting and delivering them . If you plan on ordering please check with our dealers for availability as several of them have already presold future batches and it's currently an 8+ week lead time before the next batch is shipped. If you've already ordered hang tight! We're working on it!
Dealers: https://empireears.com/pages/dealers