We requested basic additional information from you, including your Name, Email associated with the order, and a photo of the broken section of your Explorer. You refused to give us any information, and instead went on a tantrum throwing explatives at us, including "f$#@ You" and "C#nt", among many, many otgwrs.
Even with this language and attitude from your end, we continued to explain that this is, at the moment, considered a "structural damage" issue, but we are happy to investigate further to determine the cause of the damage, and take appropriate next steps in assisting you.
That offer still stands. As requested, please send us an email to
support@eboxaudio.com with a photo of your broken unit, and we will investigate further. We are only able to help if you are willing to cooperate with us.
UPDATE: Thank you
@thefunkygibbon for your above edit, and thank you as well for allowing us to work with you to resolve this. If there is anything further we can do to support you, please email us and we will do our best to assist.