[sashokv36]

Thank you very much for prompt response - I'll try to do what you suggested. I sincerely hope that this is not mechanical problem with switches or so.
 
I will report back after I have tried your suggestion.

 

[frusciantees]

hello, what's the name of fiio e6 usb charger? its pretty hard for me to find it.. I'm sorry if I ask on wrong thread...

regards,

 

[Shrayan]

hello, what's the name of fiio e6 usb charger? its pretty hard for me to find it.. I'm sorry if I ask on wrong thread...

regards,

I have bought mine used from a friend without that cable... I simply use my camera (Nikon D5200) data cable to charge it.

If you have any standard Canon/ Nikon/ Sony/ Olympus etc. DSLR/ point & shoot you can try matching the micro USB end to fiio's charging port, which will probably work. Also works with a few older (Pre-2008) external hard drive data cables using that kind of USB end.

 

[Shrayan]

Does the latest firmware fixes bugs and complaints regarding Fiio X1 ii UI? In my newly acquired X1ii the UI is kind of slow & unpredictable. Is there a new firmware with bug fixes? If yes where to download it from & how to install it?

 

[FiiO]

Does the latest firmware fixes bugs and complaints regarding Fiio X1 ii UI? In my newly acquired X1ii the UI is kind of slow & unpredictable. Is there a new firmware with bug fixes? If yes where to download it from & how to install it?

Dear Shrayan,
The latest firmware for X1II is FW1.4.1: http://www.fiio.net/en/story/510.
You can have a try and see whether it solve your issue. We are working hard to improve the firmware of X1II. Sorry if bringing incovenience to you. 

 

[Gianus]

I have problem whit my X1 II.With no reason do not hear audio whit headphones plugged in but only whit bluetooth.Somebody can help me ?

 

[FiiO]

  I have problem whit my X1 II.With no reason do not hear audio whit headphones plugged in but only whit bluetooth.Somebody can help me ?

Dear Gianus,
 
Do you mean that there is no sound from headphone? Please try to do a factoty restorge and update the firmware. Have you tried another headphones to see whether it helps?
 
Best regards

 

[Gianus]

I try everything but don't work whit other headphones,only bluetooth !

 

[FiiO]

I try everything but don't work whit other headphones,only bluetooth !

Dear Gianus,
 
Just want to confirm the issue with you.
Are you using the Bluetooth headphones or speakers when the headphone output has no sound output? If yes, it is normal because the output is the Bluetooth at that time.
Or you turned off the Bluetooth function, pluged in the headphone to the headphone port, but no sound comes from the X1II?
 
Best regards

 

[sashokv36]

  Dear sashokv36,
Please try to do a factory restore and update the firmware to see whether it helps?
You can also reset the media library and update it again for help. And format the card by the X5II or format it to other file system for try as well. 
It seems more likely to be a software problem according to your description.
Best regards

Hello,
 
Tried to follow your recommendations and here is what happened.
 
I searched for factory restore option, however, seems that it is not available. So I re-formatted by microSDXC cards in FAT32 with 4K clusters. At the same time I had reset media library. I copied all my files back again to cards, inserted them into my FIIO X5 gen 2 and created new media library. Then I started to test my player. First I was playing music at home using IEMs. Player would play 1 hour or up to 1.5 hours without any problem. However, after that the issue reappears again - playing stops, player unlocks itself and screen lights up. After that it is difficult to start playing again. It looked like this might be related to overheating and after 30 min pause playing resumed without any problem - but for limited time only.
 
And afterwards I tried to use it during a hike with Audeze Sine. Here is where it became really ugly. First interruption happened already after 5 min or so and after that player became completely useless it was stopping every few seconds or so. I had stopped it and switched to listening my phone for awhile. Tried player an hour later - same story, it simply refuses to work normally. Almost looks like it worked somewhat better with cards formatted directly in player with default cluster size (32K). Not sure as well if overheating can be blamed, as I do not expect major overheating after 5 min of playing time.
 
I might want to re-format cards in player again, however, given the fact that copying music back to cards takes several hours, I'll have to find some free time to do that.

 

[Gianus]

Dear Gianus,

Just want to confirm the issue with you.
Are you using the Bluetooth headphones or speakers when the headphone output has no sound output? If yes, it is normal because the output is the Bluetooth at that time.
Or you turned off the Bluetooth function, pluged in the headphone to the headphone port, but no sound comes from the X1II?

Best regards

No,theres no audio with only headphones plugged and bluetooth off

 

[FiiO]

 
No,theres no audio with only headphones plugged and bluetooth off

Dear Gianus,
 
According to your discription,  it seems some hardware issue with the headphone out. If you don't mind, please try whether there is sound from line out output as well. Please try to contact your local seller for a replacement directly which can be faster and more convenient. But if the seller fails to help, please send an email to support@fiio.net. Sorry for bringing inconvenience to you.
 
Best regards

 

[FiiO]

Hello,
 
Tried to follow your recommendations and here is what happened.
 
I searched for factory restore option, however, seems that it is not available. So I re-formatted by microSDXC cards in FAT32 with 4K clusters. At the same time I had reset media library. I copied all my files back again to cards, inserted them into my FIIO X5 gen 2 and created new media library. Then I started to test my player. First I was playing music at home using IEMs. Player would play 1 hour or up to 1.5 hours without any problem. However, after that the issue reappears again - playing stops, player unlocks itself and screen lights up. After that it is difficult to start playing again. It looked like this might be related to overheating and after 30 min pause playing resumed without any problem - but for limited time only.
 
And afterwards I tried to use it during a hike with Audeze Sine. Here is where it became really ugly. First interruption happened already after 5 min or so and after that player became completely useless it was stopping every few seconds or so. I had stopped it and switched to listening my phone for awhile. Tried player an hour later - same story, it simply refuses to work normally. Almost looks like it worked somewhat better with cards formatted directly in player with default cluster size (32K). Not sure as well if overheating can be blamed, as I do not expect major overheating after 5 min of playing time.
 
I might want to re-format cards in player again, however, given the fact that copying music back to cards takes several hours, I'll have to find some free time to do that.

Dear sashokv36,
 
Thank you for your feedback to us.
 
1.Can't you do a factory restore from system setting?
 
2. The player unlocked itself without pressing any buttons, right? What music(format and length) you were playing and what appeared in the display when this issue happened? 
 
3. The overheating issue happens when using or charging?
 
4. What's the brand and capacity of your TF card? Could you please try to change another TF cards to see whether issue still?
 
Sorry for bringing inconvenience to you.
 
Best regards

 

[sashokv36]

  Dear sashokv36,
 
Thank you for your feedback to us.
 
1.Can't you do a factory restore from system setting?
 
2. The player unlocked itself without pressing any buttons, right? What music(format and length) you were playing and what appeared in the display when this issue happened? 
 
3. The overheating issue happens when using or charging?
 
4. What's the brand and capacity of your TF card? Could you please try to change another TF cards to see whether issue still?
 
Sorry for bringing inconvenience to you.
 
Best regards

OK, here you go.
 
1. Depends on what you mean by "factory restore". If this means returning back to original firmware, then I think that this is not possible via system settings or any other way - at least if I am to believe your own web site. In system settings there is just "reset factory defaults" option, which, according to user manual, resets all settings to factory defaults. I have not changed them anyway, at least in last few months when problem developed itself.
 
2. Yes, player unlocks and stops playing without pressing any buttons. This mostly happens during hikes, but can happen as well when player stays quietly on my desk. This happens on different types of music, though lately I mainly listen to FLAC files ripped from my own CDs (i.e. 16 bit/44.1 kHz). File length can be anything, short or long - there is no obvious dependency on file length. When player unlocks and playing stops, I see normal screen with album artwork and rest of the data that appears there during normal playback or when I stop playing myself.
 
3. Player becomes very warm during playback (and anyway I cannot listen to the music when player is being charged). This refers to playback inside the room. When I am hiking, it's fairly cold outside (about 0 Centigrade or so) and I cannot notice whether it is very warm, as I am wearing gloves and carrying it in my hands. If I put it in my pocket, music stops almost immediately.
 
4. As I reported earlier, I am using 2 microSDXC Sandisk 200 GB cards, which are rated at 90MB/sec read speed. I do not have any other spare cards of reasonable capacity (I guess I have one old 8 GB card) and I am not willing to invest another 60 - 70 CHF into something that I likely will never need just for the sake of checking.

 

[sashokv36]

  Dear sashokv36,
 
Thank you for your feedback to us.
 
1.Can't you do a factory restore from system setting?
 
2. The player unlocked itself without pressing any buttons, right? What music(format and length) you were playing and what appeared in the display when this issue happened? 
 
3. The overheating issue happens when using or charging?
 
4. What's the brand and capacity of your TF card? Could you please try to change another TF cards to see whether issue still?
 
Sorry for bringing inconvenience to you.
 
Best regards

OK, here you go.
 
1. Depends on what you mean by "factory restore". If this means returning back to original firmware, then I think that this is not possible via system settings or any other way - at least if I am to believe your own web site. In system settings there is just "reset factory defaults" option, which, according to user manual, resets all settings to factory defaults. I have not changed them anyway, at least in last few months when problem developed itself.
 
2. Yes, player unlocks and stops playing without pressing any buttons. This mostly happens during hikes, but can happen as well when player stays quietly on my desk. This happens on different types of music, though lately I mainly listen to FLAC files ripped from my own CDs (i.e. 16 bit/44.1 kHz). File length can be anything, short or long - there is no obvious dependency on file length. When player unlocks and playing stops, I see normal screen with album artwork and rest of the data that appears there during normal playback or when I stop playing myself.
 
3. Player becomes very warm during playback (and anyway I cannot listen to the music when player is being charged). This refers to playback inside the room. When I am hiking, it's fairly cold outside (about 0 Centigrade or so) and I cannot notice whether it is very warm, as I am wearing gloves and carrying it in my hands. If I put it in my pocket, music stops almost immediately.
 
4. As I reported earlier, I am using 2 microSDXC Sandisk 200 GB cards, which are rated at 90MB/sec read speed. I do not have any other spare cards of reasonable capacity (I guess I have one old 8 GB card) and I am not willing to invest another 60 - 70 CHF into something that I likely will never need just for the sake of checking.