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Don't be shy, contact us directly with problems with your FiiO!
Oct 14, 2019 at 2:48 AM Post #301 of 307
Robin82nl said:
Fiio

When wil you update fiio markte ? When you download qobuz its realy old one 5.1.8 last one 5.1.10 who work so much beter on M11
Click to expand...
Dear friend,

Thanks for the kind feedback. We have reported to the engineer for updating the APK file in FiiO Market.

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Jan 16, 2020 at 10:59 PM Post #303 of 307
ShoobDaLoob said:
Hello Fiio,

I am contacting you to ask for support regarding my Fiio Q5s which recently stopped working. I have already emailed the support team and would love some support.

Best,
Suhbat Shugan
Click to expand...
Dear friend,

Sorry about that. We have replied you about that via PM. Please check.

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Mar 17, 2023 at 9:32 PM Post #304 of 307
Hello. My fiio x5-2 stopped turning on, PC can't see it, launching emergency reset to the player is not working either. Can you send me the recovery software via PC?
I connected it to PC with lower left button down (previous track button) when turned off.
Thank you for your feedback.
 
Mar 19, 2023 at 11:48 PM Post #305 of 307
232tomas232 said:
Hello. My fiio x5-2 stopped turning on, PC can't see it, launching emergency reset to the player is not working either. Can you send me the recovery software via PC?
I connected it to PC with lower left button down (previous track button) when turned off.
Thank you for your feedback.
Click to expand...
Dear friend,

Sorry we do not have this software for you.
Did you try the method in this FAQ first: https://forum.fiio.com/note/showNoteContent.do?id=202106181036497285494
And please try to charge the X5II for some time via the computer then restart it again.
If the issue remains, you could try to contact support@fiio.com about that.

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Feb 23, 2024 at 10:22 PM Post #307 of 307
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
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