simonm
Head-Fier
- Joined
- Mar 26, 2007
- Posts
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- 59
You expect Lavricables not to be biased and selective in his response? In the interest of transparency for this thread I will publish the full transcript of emails to a site in which someone who wishes to take his side might like to see the evidence first. This is not a support experience that enamoured me to the seller of a €100 cable.
Did you read my two lengthy posts in which I described how the cable broke first before the plug came off? Or my point about how the cord in its natural position puts strain on the cable and the port? In the second and third posts Chord themselves warn against this problem and it's why alternative designs like a right-angled plug are recommended (I will post those details to follow). The cable clearly has reliability and longevity issues.
Point 1: I was completely polite and explained fully that the cable stopped working before the plug came off. The plug separated *after* trying to massage the broken port in a desperate attempt to get it functional. I was on a plane and really wanted the music. My brother who was with me is one of the witnesses who saw me restarting my phone and Mojo dozens of times in an effort to get it to work because the cable at that point seemed intact and I was more concerned about a broken Mojo!
After the flight, and still in a desperate attempt to get it to work (yes the Mojo is that addictive) I gave it to him and he must've yanked it or something to break the remaining pins and completely separate the plug.
This is relatively inconsequential since the plug was already broken and it does not validate my consumer rights according to Australian law. I thought the EU had even better protections than Australia but it appears that's not the case. I'm writing to let others know in case they thought buying from from a small seller in Europe gave them better protections.
Point 2: The seller states 6 months but it was actually less than five. This highlights his tendency to twist and distort the facts in his favour.
I don't plan to derail this thread but I do feel very aggrieved by this seller and will provide the facts and argue my case, which I believe I have done.
There are many other makers of similar cables out there and nearly all of them are cheaper and I plan to get one that has a right-angled plug so that strain on the cable and ports is minimised and is instead much more absorbed by the bend in the cable.
Point 3: I gave the seller credit where due and I generously offered the broken cable on here to anyone that wants to repair it for $30 US. Instead the seller rudely suggested I mistreated the cable without providing any logical evidence as to why I'd do that.
Point 4: The seller did not state that return shipping was included (but now does in this thread) so he has changed the story for the purposes of this thread. In all honesty I probably would've happily accepted those terms and this whole dispute would've never happened! He also still refuses to expedite the process if I were to go ahead with the repair.
I just realised that another option is to seek resolution through PayPal.
with the Chord-supplied USB cable and the Apple - Lightning-to-USB Camera Adapter (I think that is the CCK). Once it was all in place and I was ready to go the music suddenly stopped coming out of my IEMs and started playing on the iPhone speaker. After a few attempts I left without the Mojo. Once I returned, I applied the cables and everything was fine. The pack was a bit tight so I wonder if the Mojo USB socket disconnects under some very a mild stress. Also, the CCK and USB cable lengths don't give much play. I did swap the Chord-supplied USB with a generic USB cable that didn't work at all so I thought the Chord-supplied USB is something other then generic.
