[miketlse]

That £300 trade in figure must just be a default minimum price trade in. I'm almost certain a much better price will be traded over the phone.

 
I suspect that you are right about that.

 

[xeroian]

That is far lower than I expected - they must be basing the price on Hugos that are nearly 3 years old, well used, and in poor condition (ie the worst business risk for the dealers).
At that price, I could be tempted to buy one secondhand for £350, and risk needing to diy a new battery.

At a buy in price of £300 AudioSanctuary could take each Hugo, fit new batteries, replace the charger and sell it as a white box refurbished Hugo. I would expect a sell price of around £800 to cover their costs, margin, 12 month guarantee and of course VAT.

 

[fiascogarcia]

   
That is far lower than I expected - they must be basing the price on Hugos that are nearly 3 years old, well used, and in poor condition (ie the worst business risk for the dealers).
At that price, I could be tempted to buy one secondhand for £350, and risk needing to diy a new battery.

At that price, it would be worth sending it in and having them replace the battery properly for you.

 

[Triode User]

At a buy in price of £300 AudioSanctuary could take each Hugo, fit new batteries, replace the charger and sell it as a white box refurbished Hugo. I would expect a sell price of around £800 to cover their costs, margin, 12 month guarantee and of course VAT.

I doubt very much that (many) people will accept a trade in of £300 for their Hugos. They are still very popular and I expect demand to be high in the second hand market for some time to come as the Hugo2 is considerably more expensive and the sound of the original Hugo is still world class. The original Hugo currently sells for up to £900 second hand in the UK although that might drop a little as the Hugo2 rolls out.

 

[uzi2]

I don't expect to be trading in or selling my Hugo anytime soon, especially as I already have a fully functioning poly or 2go in the shape of an AK100ii...

 

[xeroian]

I doubt very much that (many) people will accept a trade in of £300 for their Hugos. They are still very popular and I expect demand to be high in the second hand market for some time to come as the Hugo2 is considerably more expensive and the sound of the original Hugo is still world class. The original Hugo currently sells for up to £900 second hand in the UK although that might drop a little as the Hugo2 rolls out.

Likewise but as a buyer you can see the attraction of an offer of:

Hugo2: £1800
Hugo (recon): £800
Mojo: £400

 

[ipromesisposi]

There is a post somewhere in Head Fi regarding Hugo battery, but I'm having difficulty on finding the post back. The original battery is this one:
ENIX ENERGIES 700001 (MGL2811 or BT03611).

Excellent information!
Thanks.
 
Any one knows the Mojo battery model?

 

[mswlogo]

 
I think you meant this 
 

 
Could anyone confirm if this chart also applies to Mojo? Amazing this isn't in the Chord Manuals.

 

[Mojo ideas]

Triode,

It is a lithium ion battery. Charge cycles mean less for them. It's a complicated thing to figure out their life span (do a quick search on lithium ion battery life), but 3 years is a good and generous guess of average life span. We are coming up on this # for a lot of people so this problem should start appearing more.

Your comparison vs apple is silly. There are lots of people advertising replacing apple batteries and options. I only know of chord and I am not as confident as you that "lots" of specialist companies will arise to meet the needs of Hugo owners. Hugo is a successful NICHE product, but it's not the kind of volume to inspire others to make their fortunes in servicing it.

Fact is if battery is as simple to replace as you say then it makes the cost seem even more egregious. This is a part that will fail. It doesn't seem Hugo is designed to replace that battery easily (that's consumer easy, if you have to get solder gun out, you have already failed). Where is the replacement battery listed? It's not in the manual or anywhere I could find on website. Feels like chord like most manufacturers would like you to use their approved methods whether under warranty or not. I would like options from Chord vs finding some guy. And I would like these options not to seem like their are trying to make excessive amounts for something so basic.

I am glad you think I can buy my next DAC where I wish. But my original message was directed to the Chord employees who are often here. And they hopefully don't have your attitude on this issue. I am simply asking for them to look at the issue as I feel like it is impending and hopefully come up with better options/pricing as current one does not reflect well on the Chord brand.

When your quoting Battery charging cycles they are talking about deep discharge cycles like those that would be expected by batteries used in power tools. So if hugo is half discharged a fifty percent discharge only counts as half a cycle. This usage would be expected and therefore pushes the life expectancy of the batteries out dramatically

 

[Crashem]

When your quoting Battery charging cycles they are talking about deep discharge cycles like those that would be expected by batteries used in power tools. So if hugo is half discharged a fifty percent discharge only counts as half a cycle. This usage would be expected and therefore pushes the life expectancy of the batteries out dramatically

 
Sorry I wasn't quoting battery charging cycles.  I was just making the point that charge/discharge cycles are less meaningful for lithium ion batteries compared to other battery types in terms of life span.  I was pointing out that with lithium ion batteries, they actually "age."  If I have a brand new lithium ion battery and never use it for 3 years, it may or may not hold any significant charge.  What temperature they were stored in has more to do with its lifespan.  Sadly, lithium ion is as good battery tech as we can get these days, but the "aging" has more to do with lifespan than anything.
 
Btw, have you guys considered going to more exotic lithium ion related batteries? Some of them offer advantages like longer shelf life and more consistent battery voltage output with downsides like lower energy density.  But I would think more consistent voltage output would be superior battery solution. Like LiFePO

4​

 

[dolphy007]

Um, so when is a separate Hugo battery thread going to kick off?

This topic had become a thread killer mainly due to a single user that has an axe to grind, that's how it appears to me.

The battery short comings is not isolated to Chord, it is an industry wide issue.

Let's get back to talking about the device and its core functions. I've had mine for two years and I love it. I'd like to get the H2 but the cost is prohibitive, here in Australia Hugo was $3000 and Hugo 2 will be $3700. I'll just have to deal with fomo for a while and maybe pick up a pre loved H2, even if the battery only has 10000 lifecycles.

 

[514077]

 

Triode,

It is a lithium ion battery. Charge cycles mean less for them. It's a complicated thing to figure out their life span (do a quick search on lithium ion battery life), but 3 years is a good and generous guess of average life span. We are coming up on this # for a lot of people so this problem should start appearing more.

Your comparison vs apple is silly. There are lots of people advertising replacing apple batteries and options. I only know of chord and I am not as confident as you that "lots" of specialist companies will arise to meet the needs of Hugo owners. Hugo is a successful NICHE product, but it's not the kind of volume to inspire others to make their fortunes in servicing it.

Fact is if battery is as simple to replace as you say then it makes the cost seem even more egregious. This is a part that will fail. It doesn't seem Hugo is designed to replace that battery easily (that's consumer easy, if you have to get solder gun out, you have already failed). Where is the replacement battery listed? It's not in the manual or anywhere I could find on website. Feels like chord like most manufacturers would like you to use their approved methods whether under warranty or not. I would like options from Chord vs finding some guy. And I would like these options not to seem like their are trying to make excessive amounts for something so basic.

I am glad you think I can buy my next DAC where I wish. But my original message was directed to the Chord employees who are often here. And they hopefully don't have your attitude on this issue. I am simply asking for them to look at the issue as I feel like it is impending and hopefully come up with better options/pricing as current one does not reflect well on the Chord brand.

When your quoting Battery charging cycles they are talking about deep discharge cycles like those that would be expected by batteries used in power tools. So if hugo is half discharged a fifty percent discharge only counts as half a cycle. This usage would be expected and therefore pushes the life expectancy of the batteries out dramatically

That's a relief, as I use it strictly desktop, and keep it plugged in.

 

[Crashem]

  That's a relief, as I use it strictly desktop, and keep it plugged in.

 
Sorry does the Hugo still work if the lithium ion battery dies?  Could be either way depending.
 
As for earlier comment about one user, it does seem to be concern for more than one person as I only recently started reading about the battery as I was concerned about it.
 
BTW, keeping the Hugo fully charged all the time or completely depleted is actually one of the worse things you can do for lithium ion battery life.

 

[elviscaprice]

   
Sorry does the Hugo still work if the lithium ion battery dies?  Could be either way depending.
 
As for earlier comment about one user, it does seem to be concern for more than one person as I only recently started reading about the battery as I was concerned about it.
 
BTW, keeping the Hugo fully charged all the time or completely depleted is actually one of the worse things you can do for lithium ion battery life.

 
No, the Hugo will not work if either of the batteries is dead.  True, you never want to keep a Lipo battery fully charged in storage.  Fortunately the Hugo doesn't fully discharge the batteries before shutting down.  At about 3.3V per battery it will shut down, which is the ideal voltage not to fall below.  Full charge is 4.2V per battery.  Ideal storage voltage is 3.7V or about 50 percent.  
If your using your Hugo all the time, day to day, I wouldn't worry about voltage level, although I think I would let it fully cycle or at least half way.  Thus pull the switching power supply/charger from time to time.  Really not a big deal, just use it till they die.  If ever not using the Hugo for an extended periord of time, then I would try to hit that 50 percent charge for storage.  Check out the color chart for charge level, looks like Green is ideal for storage.

 

[rkt31]

hugo by itself is very robust. battery if constantly plugged should not be affected theoretically as after full charge there is only trickle charge. but problem with keeping hugo constantly on is that the batteries are constantly subjected to high temperatures . this does not affect hugo circuit but affects batteries in long run specially in countries with hot summers . so hugo batteries don't die imho due to constant plug in but constant high temperatures. best solution is to switch of hugo and unplug the charger when not in use. also don't cover hugo while in operation.